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Avis HÔTEL DU JEU DE PAUME Paris
Avis des membres sur HÔTEL DU JEU DE PAUME
4.7/5
994 avis
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Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
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Extremely Disappointing Experience at Hôtel du Jeu de Paume
I had a deeply disappointing experience during my recent stay at this hotel—one that should have been a minor issue but was grossly mishandled by staff and management.
A simple misunderstanding over two bottles of water (€5) turned into a confrontational and unprofessional incident, despite my offer to return the items or have them charged to my room. What should have been discreetly resolved became an escalating situation, fueled by defensive and aggressive behavior from the staff—including being physically confronted by bell staff, which is absolutely unacceptable.
Despite paying €550 per night, I was treated with suspicion and hostility rather than the respectful, attentive service any guest should expect. Management failed to take responsibility, choosing instead to deflect blame and dismiss my concerns.
Additional issues:
• Inconsistent housekeeping and lack of replenished amenities
• Staff needing repeated reminders for basic services
• Zero accountability from leadership, even after voicing concerns
After 40 years of global travel and over 2 million miles, I’ve stayed at more than a thousand hotels—and I have never encountered such immature, combative guest relations. Hospitality is about knowing when to listen, how to de-escalate, and treating guests with dignity. This hotel failed on all counts.
Unless meaningful changes are made to how staff handle conflict and customer care, I cannot recommend this hotel. There are too many wonderful places to stay in Paris—this should not be one of them.
The hotel was comfortable and staff friendly and helpful. Would highly recommend to others.