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Avis LE PAVILLON DE LA REINE Paris
Avis des membres sur LE PAVILLON DE LA REINE
4.6/5
60 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Le même à 4 temps était incroyable et le personnel incroyable.
Encore merci.
The rooms can use touch up painting here and there, especially in the toilet area, but Le Pavillon de la Rein remains our favorite hotel in Paris.
Le brunch est à 80€ et rien ne va. Le service est catastrophique, la nourriture est la même qu’on retrouve en restaurant d’entreprise (croissant / pain au chocolat immangeable alors qu’ on est à Paris ?????), ni café, ni thé, ni jus ne sont servis pour un brunch à (encore) 80€.
C’est indécent.
The room we stayed in was rather small, and the bathroom (toilet was in separate room) didn't allow for more than one person to use it.
The bed and linen were some of the most comfortable we have ever experienced. Felt like sleeping in the clouds.
The staff was incredibly polite, kind, helpful and professional. Everything was handled beautifully and we were left wanting nothing.
I would have no hesitation booking Le Pavillon de la Reine again
Concierge was very helpful, but hoped the service was more consistent. One morning our breakfast which was supposed to be delivered just never showed up.
The location is wonderful— easy to get around by foot or public transport.
The courtyard is quaint and inviting — love the plants. The lobby, especially the reading/dining room to the right, is lovely.
But based on our experience, I suggest you don’t walk any further beyond the lobby, because the property seems ill equipped to help guests or even care for basic customer service needs. From the moment we arrived — later in the evening from a train — it felt as though we were inconveniencing the team for even arriving. We tried to provide grace as the city was fresh off the Olympics — and gearing up for the Para Olympics, but this was beyond fatigue; it felt more last dismissal.
Upon checking in, we were told our room was “upgraded” — and based on that, I can only imagine what a regular room would have been. The bathroom was truly almost as large as the bed chamber. The aesthetic was fine (I don’t know that I agree with comments that the room was dated) but the overall accommodation was underwhelming.
The team servicing the rooms was quite lovely and the amenities offered through the rooms were average. There is an in-room Nespresso machine, which was nice since the team in the lobby seemed slow to care for a visitor’s request for coffee.
As a general experience, we were also chided for being in the courtyard late — something we heard from other guests is common critique of guests from the night team. If there are going to be evening quiet hours those should be posted — of the 3 tables outside none of us were loud or creating commotion, but we were corrected just the same.
Bottom line: there are a lot of social hotels to visit in Paris — for as nice as historic and lovely as this property is, sadly, because of our experience with members of this property’s team, we felt unwelcome and happy to leave.
P.S.: je vous laisse la surprise du petit déjeuner, si vous venez un jour. Personnellement, c’est le meilleur que j’ai jamais fait, mais vous jugerez pas vous même.
Cependant deux observations: les poussières dans le salon au rez de chaussée ne sont pas faites
Les toilettes ne sont pas vérifiées et assez sale. C’est dommage.
Tout le plaisir du restaurant a été gâché par inconscequence de la logistique propre à l'établissement.
Je déconseille fortement.
Nous avons été en contact pour vous informer du problème et nous avons réagi en conséquence. Depuis la parution de votre avis, la solution apportée était satisfaisante.
Cordialement.