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Avis Citadines Opéra Paris Paris
Avis des membres sur Citadines Opéra Paris
4.4/5
42 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
객실 슬리퍼 또한 없으며, 욕실 실리콘엔 곰팡이가 가득합니다.
커피포트에선 심한 식초냄새가 나서 절대 사용할 수 없구요, 객실마다 마루바닥이고 플라스틱 의자가 있는데 이거 질질 끄는소리 매우 심각합니다^^
윗층 잘못 걸리면 절대 못자는거에요 ㅋ
내려가서 직원한테 얘기햇더니 도와줄수 없다고 참으라는듯이 말하네요ㅎㅎ 최-악입니다^^
4박이지만 룸청소는 없으며 직접 수건, 배개커버 1층에서 가져다가 쓰는식이에요~
다음 여행에는 절대 안올거에요 ㅎㅎ
On se sent comme chez soi, tout le confort est disponible.
Seul bémol, l'isolation phonique laisse indésirée. ???? j'entendais toute la conversation de mes voisins.
We’ve returned to stay at Citadines Opera again (probably for the 4th or 5th time) because the property holds a special place for me and my wife—this is where I proposed to her exactly five years ago.
However, this will be the last time we stay here from the poor experience and shocking level of service.
At check-in, the reception staff did not recognize the Platinum status, and we had to remind not to charge for the complimentary breakfast. No information on luggage storage was provided.
At check-out today, the two reception staff had no knowledge of our second booking or that we would be returning in two days. We were then told we couldn’t leave any luggage with the property because there was limited space available and the reception staff insisted that my request hadn’t been put up in advance and the policy requires "manager approval but the manager wasn’t around and wouldn’t respond today".
Additionally, this policy was printed in small print that was hardly noticeable, and it wasn’t communicated either by email, at check-in, or through any other means.
This was hopeless despite us pleading with the two reception staff for help with even one piece of luggage, as we were heading out of the city for a couple of nights and needed to travel lighter.
The level of service received was deeply disappointing, and the two reception staff did absolutely nothing to help.
Reception staff also insisted Citadines Opera is not a hotel and does not need to provide luggage storage to guests.
I have cancelled the second reservation and will not be returning.
What was once a place full of special memories has now been overshadowed by poor service management.
Je recommande !
Lo que si solicitamos una habitación para una persona con movilidad reducida, que usa silla de ruedas y aparentemente por error nos dieron una con escalera para llegar al ascensor y con una bañera imposible de usar.
A su vez nosotros no sabíamos que no contaba con servicio de limpieza, en nuestro país una apart hotel, lo brinda, sino es solo apart.
Hôtel situé proche du métro.
Le Personnel et très sympathique.
Spacious, quiet and clean rooms with comfortable beds, even the sofa bed was very comfortable. Fully equipped kitchen: microwave, electric stove, dishwasher, dishes, cups, glasses… It has also a laundry self service (included) and recycle bins.
The place is kids and pets friendly, and staff is smiling and helpful. The breakfast buffet is good and has all you need to start the day.
The location is great, right near a metro station, 5 minutes walk from the Opera de Paris. The area is full with shops and restaurants.
We had the best experience staying here, with our 2 kids. Thank you ????
je le recommande !!!!
實際被吵四晚(第一晚是一樓餐廳、第二至四晚是樓上),期間我方未曾提出升等或補償,只懇求給安靜的房間,但第二次換房不順,凌晨又再度被吵醒,因此予以Google評論一顆星,飯店隔早雖同意換房,且回文看似平和,但當人再度回飯店卻被自稱女經理的人士攔下毒罵,以及質問已經換房為何給一顆星,並揚言不會再給予任何協助。
這就是每晚要價兩百歐的待客之道!因為留言時間差讓經理氣森森,露出原形,惱羞成怒,對客戶叫囂,前所未聞,嘆為觀止!
受付の人日本語話せて明るくていい。
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