Avis MAISON ALBAR HÔTELS - LE PONT-NEUF Paris

Wonderful hotel with amazing staff. Great location. Walking distance to most major attractions, metro stations, and wonderful restaurants. Thank you for an amazing stay!!

This was our first time in Paris and we feel very fortunate to have found such a lovely hotel.

I rarely take time to leave reviews but I was so impressed by the thoughtfulness of the staff and quality of the stay overall. Rafael in particular went out of his way to make this a wonderful stay. The location also can’t be beat. I think I found my new favorite hotel in the city!

We had an amazing stay at Maison Albar - Le Pont-Neuf. Everyone was so friendly and offered outstanding service and hospitality. We really enjoyed the welcome gift and surprise gifts throughout our stay. I would highly recommend Maison Albar!

Wonderful staff. Especially Xavier, David, housekeeping and restaurant staff. The quality of the service helped to make feel at home. Great location. Walking distance to local restaurants, Louvre, Notre Dame and shopping. Glad we came.

Ho acquistato un pacchetto benessere in questa Spa 5 stelle, ma purtroppo l’esperienza è stata tutt’altro che all’altezza delle aspettative per un importantissimo dettaglio.

Durante il massaggio di coppia ho dovuto togliere una collana, che ho riposto nella tasca dell’accappatoio perché le massaggiatrici ci stavano attendendo in sala relax per offrirci da bere. Dopo il trattamento ho proseguito con il percorso benessere in piscina e, alla fine, mi sono fatta la doccia e ho lasciato l’accappatoio nel cesto della biancheria, che era vuoto. Non c’erano altri ospiti nella Spa quando me ne sono andata.
Appena quindici minuti dopo, rendendomi conto di aver dimenticato la collana nella tasca dell’accappatoio, ho chiamato subito la Spa per segnalarlo e fornire una descrizione dettagliata. Nessuno mi ha richiamato quel giorno.
La mattina seguente ho sollecitato nuovamente, e solo nel pomeriggio è arrivata una telefonata al numero del mio compagno per dire che gli accappatoi erano già stati consegnati all’impresa di pulizia e che non si poteva fare più nulla. Se avessero controllato subito, come ci si aspetta da una Spa di questo livello, la collana si sarebbe potuta facilmente recuperare.

Per una struttura che si presenta come 5 stelle, la gestione è stata disorganizzata, poco attenta e assolutamente non all’altezza del livello promesso. Decisamente delusa. Un’esperienza che non consiglio.

I seldom leave reviews online, but this stay was so pleasant that I wanted to share my experience for those who are looking for accommodation in Paris.

We chose this hotel mainly because the location is perfect. It is near Châtelet/ Les Halles and Pont Neuf stations which allow you access to multiple RER and metro lines. Direct access to RER B line so easy to reach to get to and from airport and gare du nord. (However escalators and lifts in Châtelet station closest to the hotel are often broken so you may have to exit to the ground level via Westfield the shopping mall) There are also bus stops nearby. It is also within 10-20 minutes of walk to many famous spots like Notre Dame, Saint Chapelle, and the Louvre. It is close to Le Marais and Saint Germain areas which house many good restaurants and shops.

We stayed in the superior room (the most basic room). We requested for room with street view in the booking and they entertained our request. We had just enough space to lay open two large luggages but it was expected. Everything was clean. Bathing area was spacious; the toilet is Japanese-style/high tech one! The bed is very comfortable. There is ample lighting for brightness but in a warm and pleasant tone. I also like the smell of the room scent.

But the most surprising and pleasant part is the impeccable service of every staff. We were given early check in at 8am without request - which was the best gift after a tiring 14-hour flight. Every staff at the reception and in the restaurant spoke good English and greeted us with warm smiles at every encounter. They kindly facilitated our request to prepare a packed breakfast as we had to leave early before the buffet breakfast time one day.

After the stay, I understand why their hotel slogan is “casually luxurious”. Even though the setup of the hotel may not be as grand as a “typical” 5 star hotel, there are many details that reflect the thoughtfulness of the design of the hotel room. Yes the price is not cheap, but we felt very well taken care of and well rested. I would definitely consider coming back if I revisit Paris again - and would 100% recommend it to anyone who wouldn’t mind paying more for a comfortable and convenient stay in Paris.

After our organized tour we stayed 3 extra nights in Paris. This boutique hotel was very nice. The concierges, Nicholas and Xavier, were terrific. The room and bathroom were quite large, and well appointed with a comfy bed and great shower. The attached restaurant and bar had nice selections. I recommend the Maison Albar Hotel for long or short stays.

Voltamos 2 anos ao Maison Albar, local continua com boa apresentação e excelente recepção.
Quartos bem conservados.
Banheiros limpos.
Serviço péssimo. Pedimos serviço de quarto do restaurante e não foi entregue. Descobrimos 1:30 após perguntarmos na recepção que não haviam feito.
No dia seguinte no café da manhã pedimos ovos beneditos que consta no cardápio após 40:00 minutos descobrimos após perguntamos que também a cozinha não fez.

un emplacement de premier choix||Un personnel attentionné et discret.||une chambre confortable avec une literie à la hauteur de ce type d'établissement.||le petit déjeuner tout en fraicheur ||Et tous nos remerciements au voiturier qui a trouvé la solution pour sortir notre voiture récalcitrante du garage.||||A bientôt à la maison Abar Pont Neuf de Paris||||Annick et Denis

The staff was very attentive. Everyone was very nice from the moment we stepped into the hotel. Cleaning the rooms and changing the sheets/towels constantly. Don't like to point out specific names because everyone was great, but special shout out to Christopher, Paul and Nicolas - we were very annoying with our demands, and they accommodated all of them.

They even gave our parents a bottle of champagne along with other goodies, like croissants and madeleines, for their wedding anniversary.

Good location. Close walk to many bistros, cafes, and restaurants, as well as many central Paris attractions, like Louvre and Notre-Dame.

The breakfast buffet was amazing, although beware, that it's not included in your stay.

Posizione perfetta, a due passi dalle maggiori attrazioni e dalle principali linee metro e treni. Personale molto disponibile alla reception. Camere invece piccolissime, avevamo difficoltà anche a trovare lo spazio per aprire la valigia, ad ogni modo risultavano sempre pulite. Pessima scelta invece per la colazione, poca scelta e non di nostro gusto. Anche il room service ancora da migliorare.

Took the family for a spring break trip to Paris and this hotel was perfectly located to experience all the city has to offer. The staff were very friendly and accomodating, and the concierge (Nicholas) was incredibly helpful getting us some last minute tickets when some other plans fell through.

The hotel rooms are all very stylish, and well appointed. The view onto the city street was amazing and something I would try to request when coming back (despite the early morning trash collection!). The hotel also boasts a well appointed pool/spa and has a delicious restaurant (though we only used it for breakfast occasionally).

My home when in Paris. Their slogan is ‘casual luxury,’ and it truly lives up to it. Not pretentious, but warm and welcoming—with just the right touch of luxury. The attention to detail at Maison Albar is amazing! Compliments to the interior decorator—the design is both elegant and inviting. Everything throughout the hotel feels cohesive and thoughtfully curated.

We especially loved the pool. Even though it was underground the sunlight streaming through the glass roof gave it an open, outdoor feel. Breakfast was just right—not overwhelming, but a perfect, fresh start to the day in bustling Paris.

The location is enviable—absolutely perfect. The staff is incredibly friendly and top-notch. The bed was one of the most comfortable I’ve ever slept in. Be sure to use the concierge—they make excellent recommendations and handle reservations seamlessly.

Thank you, Maison Albar—we’ll be back every time we’re in Paris!”

Staff are friendly, downside is SPA does not have a functioning shower facility, the only shower room in lady’s changing section is filthy.

I had an amazing stay at Maison Albar Hotels Le Pont-Neuf! The location is perfect — right in the heart of Paris, close to the Louvre and many great restaurants and shops. The staff were incredibly friendly and helpful throughout my stay. The room was beautifully designed, very clean, and had a luxurious feel. I especially loved the comfortable bed and the quiet atmosphere, which made it easy to relax after a day of sightseeing. The spa was also a lovely bonus! I would definitely stay here again and highly recommend it to anyone visiting Paris

The Hotel is in a fantastic location and is presented very well. The decor and cleanliness was as expected; and all||of the reception and concierge staff were pleasant and helpful. We used the spa area which although is very small, it has everything you need with a lovely ambiance and relaxing feel to it. Unfortunately this is where the positives ended and as a family we were very disappointed with the communal spaces within the hotel, the fact that’s it’s merely half a dozen chairs in the lobby that essentially cover every role and requirement you’d expect in a Hotel . Our biggest gripe of the trip was when tried to use the bar on the first night and the most arrogant and rude bartender essentially told us we couldn't sit in the bar as it’s also the restaurant and people were booked in for dinner. The same guy huffed and puffed at us even asking for drinks and made us sit in the small lobby which just made a mockery out of the vast amount of money we had paid for the 3 days we visited central Paris. Such was the bad attitude of the man we never again tried the bar, Resturant or any area of communal space within the hotel and it ruined the trip for us. It’s simply not a family friendly Hotel and it shouldn’t be advertised as one. Breakfast was another saga each morning with the waiting on staff generally finding any basic request like asking them to run a marathon. It wasn’t even extravagant things we asked for, milk for the children, can the empty pastry tray be re-filled? Everything was accommodated through gritted teeth and with almost disgust at the audacity of asking in the first place. Everything single day we were asked to wait for breakfast as the Resturant was full, yet again in the small lobby that covers all roles. The restaurants that small that I’d say it struggles to accommodate more than a third of Hotel guests at any one point. So avoid any popular times. All in all very disappointing and all of the hotels compactness issues are exacerbated by rude and horrible waiting on staff.

Je tiens à faire part de ma profonde déception suite à une expérience extrêmement frustrante et décevante avec le spa de l’hôtel Maison Albar, Pont-Neuf.

Pour mon anniversaire, mes élèves m’avaient offert un massage de 50 minutes avec accès au spa, une attention qui m’a beaucoup touchée. J’avais rendez-vous le samedi 6 avril à 18h30. Prévenante, j’ai pris un Uber bien en avance, mais un accident sur la route a causé un embouteillage majeur. J’ai immédiatement appelé l’établissement pour signaler mon retard. La personne que j’ai eue au téléphone s’est montrée froide et peu compréhensive. Elle m’a annoncé, sans réelle compassion, que je perdrais 20 minutes de mon massage — ce que j’ai accepté sans discuter, consciente que j’étais en tort malgré les circonstances exceptionnelles.

Malheureusement, la circulation ne s’est pas améliorée, et j’ai rappelé plus tard pour prévenir à nouveau. Cette fois, on m’a dit que le massage était définitivement perdu… mais que je pouvais tout de même venir profiter du spa et d’un jus de fruits. Sérieusement ? Après plus d’une heure dans les bouchons pour ce qui était censé être un moment de bien-être, me retrouver avec un jus de fruit à la place d’un massage d’anniversaire payé par mes élèves ? J’ai trouvé cette proposition à la fois dérisoire et irrespectueuse.

Je me suis rendue sur place malgré tout, espérant un geste de leur part. Mais rien. Aucun effort pour rattraper la situation. La responsable n’a rien voulu entendre, jusqu’à proposer finalement un soin de 30 minutes (au lieu des 50 prévus), que j’ai refusé par principe : ce n’était pas ce qui avait été offert, et je ne suis pas responsable d’un accident sur la route.

Le manque total de souplesse, d’empathie, et de professionnalisme dont a fait preuve l’équipe est indigne d’un établissement qui prétend offrir du bien-être et une expérience haut de gamme. Un simple report du rendez-vous aurait été la moindre des choses.

Je ne peux que déconseiller vivement cet établissement et le faire savoir autour de moi.

Accueil nulle

I had a fantastic time at the Maison Albar. The room was well maintained and clean, as was the rest of the property ( although they should put kettles in their rooms). The location was fantastic.

The staff members were wonderful. They were very proactive and accommodation.

I celebrated my bdy in Paris and stayed at the hotel. I had a beautiful time at the hotel. The staff was pleasant, helpful and friendly. My overall stay was fantastic.

Our family felt welcome and loved the incredibly kind staff that always seemed to remember us by name. The amenities are wonderful and the chocolate croissants at breakfast were my boys favorites in the city!

Everything about this hotel was perfect! The hotel is beautifully furnished and very clean. Our room was comfortable and nicely configured with quality products. Prior to my arrival Nicolas the concierge was very helpful ensuring my arrival was smooth. Later he and Xavier made an outstanding restaurant reservation for my wife and me. The location was perfect, just 2 blocks from the Seine and just a few minutes from 2 major metro stops -- super convenient! I highly recommend the Maison Albar - Le Pont-Neuf hotel!

Very good stay. Beautiful hotel. Exceptionally clean and nice rooms with nice showers and toilets with bidets in both of ours.

Some issues with the service. Most of the staff was friendly but they did not quite provide 5 star level customer service (problem solving and communication) when things came up like our room not ready on time - they seemed completely unsympathetic. Concierge never replied to emails in advance of our stay. Turn down service was missed one night. Online room service system did not work - allowed orders to be placed but then they were never made. They kept making us try it first before they’d accept an order via phone.

Very convenient location - walkable to major sights. Easy to hop on 5 different metro lines and 3 commuter rail lines (including RER B to airport) within a 10 minute walk. The buffet breakfast with eggs made to order was great but adding oatmeal would have been a good addition.

Great location and friendly staff

HIGHLY RECOMMEND. Spent a week here and was blown away by the level of service we received. Everyone was incredibly accommodating, friendly and spoke English fluently. The room had all electronics hooked up to an iPad for easy control from the bed and that included electric shades. The bidet was a nice touch, both literally and figuratively. We enjoyed their breakfast each morning which had a wide assortment of selections and eggs cooked to order. They have a pool and hot tub onsite as well. The pool has the thing you swim against to mimic doing laps and the hot tub has more jets than the Russian army.

Each day we received a little gift on our bed which was a nice touch - on Easter Sunday it was a giant chocolate egg. All beverages in the mini-fridge were included with the room. In booking they were quick to respond and also had timely automated follow-up emails, one of which being optional add-ons like balloons, flowers and macaroons, all of which we opted for and loved.

Overall, we would definitely stay here again - the staff really were amazing and the location ideal. Service was on par with hotels way above this price-point. We were between two of the Maison hotels but opted for this one due to the pool as we knew it would be nice to relax after a long day of walking. I spent hours and hours comparing hotels. Save yourself the time and book here.

Best hotel we’ve ever stayed at. Researched so many for our honeymoon and so glad we ended up on this one. Everything from the impeccable details to the spa and the breakfast. All incredible and was incredible value for the price we paid.

Our second time in 6 months, and it was great! We also received a large chocolate easter egg during our visit!

Amazing place!

Je me suis fait volé mes Sneakers dans ce 5 ⭐️
Bien sure personne n a rien vu malgré des caméras de surveillance dans les couloirs
À fuirrrrrr
Quelle honte