We were very unsatisfied with our recent stay at Hotel Square. First off, this hotel has no business being a 5 star and I am genuinely concerned for whoever rated this as a 5 star property. You can tell that the rooms are old and but have just been renovated in the last few years. This property is 3.5 stars at best, and even that’s pushing it. I’ve stayed at 3 star hotels that were nicer and cleaner than this.

We arrived at around 10 PM to check in and the evening concierge staff was very helpful. Upon checking in to our room however, we were met with an extremely heavy smoke smell. It had been evident that the previous guest had been smoking in this room despite the no smoking policy. We brought this up to the staff and he was able to switch us to another room right away. This room still had a smell of cigarettes, but it wasn’t as bad as the first room. We were very tired and decided to just turn in for the night.

After going to our new room, we realized that we had left some personal belongings in the previous room and contacted concierge to meet us there to retrieve it. When I searched the room and bathroom and could not find the item. I told the staff member that it was a portable charger, upon which he quickly went into the bathroom and came out with it in his hand, stating that it was on the bathroom counter. It was pretty obvious that he had stashed it in his pocket as I had just been in the bathroom 10 seconds earlier and would’ve noticed it if it was on the counter. Regardless, I was glad to have it back so didn’t make a big deal out of it but it was still pretty sketchy.

The rooms were old, dirty and smelled like cigarettes, despite the renovations done in an attempt to make it look more modern. The shower situation in the bathroom was extremely confusing, as there were no shower curtains or barriers dividing it from the rest of the bathroom, so when you take a shower the entire bathroom basically gets flooded.

We hung the Do Not Disturb sign on our door throughout our stay as we did not require housekeeping services, yet we returned to our room after our first day out and noticed that someone had been inside our room. Housekeeping wasn’t done but someone had clearly gone through our belongings. Thankfully nothing was missing as I had locked away all of our valuables. While we were resting in our room, someone unlocked and entered our room without knocking. When he realized that we were in our room, he looked surprised and asked if we needed housekeeping. It was 5 PM and the DND sign was still on the door. I’ve never stayed at any hotel where the staff just comes into your room unannounced and without knocking. Absolutely no privacy, what if I had just come out of the shower?

The elevators are activated by motion sensors so there are no physical buttons. While this may seem cool at first, it’s an inconvenient gimmick as there were multiple times where our elevator stopped at every floor simply because somebody had walked by in the hallway. There was one incident where we were stuck on a specific floor because the sensor kept picking up the housekeeping staff that was in the hallway, and there is no close door button inside the elevator to prevent this from happening.

Upon checking out, we were charged a “city tax” that hadn’t been disclosed. It was €7.50 per night, for a total of €22.50 for the duration of our stay. A quick Google search will tell you that this tax should only be €3.75 for a “5 star” property. When questioning the staff member about this, he was rude and didn’t have any answers.

The only saving grace for this hotel is that it’s located in a convenient spot, we were able to walk to the Eiffel Tower and there are lots of good restaurants close by. The staff were also friendly for the most part.

Overall, I wouldn’t recommend this hotel as you can easily stay at a 3 or 4 star hotel that is comparable for a cheaper nightly rate.

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Excellent emplacement en face de la maison de la radio donc pour le concert impeccable Chambre parfaite, bien insonorisée, personnel charmant et disponible, rapport qualité prix parfait Petit déjeuner servi par un serveur parfait, largement de quoi satisfaire un bon appétit Vivement la prochaine fois

i've stayed at a lot of 5* hotels around the world. the standards are always a lot lower in european capital cities, so my expectations were accordingly lower when i checked in. sadly, my low expectations were not met. just one of dozens of fall-short examples: the bathroom is a death trap. it's so unsafe that the hotel would likely be shut down if it were in the usa. every time i got in/out of the shower/tub combo, i was taking my life in my hands, because the design involved water being sprayed all over the marble surfaces, none of which had any hand rails, or anything else to grip while clambering over the ( tall and covered in water / slippery stone ) wall of the tub. again: that's just one example. as far as i can tell, customer-focused engineers were not involved in building the place at any stage.

الفندق لايستحق ابدا ٥ نجوم صغير جدا لاتوجد بطاقات للغرف ؟؟ مفاتيح بميداليات معدنيه وواحد فقط !!! بالعموم نظيف ومرتب ! عندما وصلنا لايوجد عمال يحملون الشنط وعندما غادرنا كذلك !! اخذت سويت وللاسف نفس مساحه الغرفه مساحه الحمام ! كبير بدرجه اكبر من الغرفه ! غريب جدا ! تصرفات الفتاه على الاستقبال غير مفهومه وغريبه ! وبطيئه ! افتح الشباك وسترى العجب من ازعاج السيارات ! لايطاق وامامك مبنى راديو فرنسا اعتقد انهم كانوا بغرفتنا ازعاج على الدوام ، الميزه الوحيده المطعم الايطالي بالاسفل لذيذ وراقي !

Dommage que le prix annoncé ne soit pas respecté ni la remise « habitué » appliquée
Je réserverai désormais en passant par des sites spécialisés pour ne plus avoir de mauvaises surprises

Been meaning to write this review as I rarely do, but extreme times call for extreme measures. This hotel doesn't deserve to be called 5-star, I honestly think someone paid someone off to get that rating...

Had 2 rooms for a family trip because of aforementioned 5-star rating and the area to things we wanted to visit. The location is probably the only decent thing about the place and maybe the restaurant inside.

Decor is very dated and dark. I'm not dinging the place for that because it's a very intentional style choice, but just be aware.

Bathroom sink has a strange design where the water pools in the corner of the sink and doesn't drain.

The biggest problem is that the rooms are FILTHY. Room had had carpets that were filled with stains. Pillow cases and sheets had small dark stains. But the absolute worst thing is that the "fresh" towels/robe had this massive brown stain that looked like dried blood or something. One of my family members also tried to hang their pants on one of the hangers and some chemical (?) on the hanger transferred to the pants and absolutely ruined them.

I was livid, but since this was booked by a family member I had to temper my complaints to management. I have never experienced this in any hotel in any city, let alone one that claims itself "5 star".

For reference, we stayed at Maison-Albar and Park Hyatt Vendome in the same stay and they were light years ahead. I obviously can't claim this experience for everyone, but stay at your own risk.

J’ai trouvé, personnellement, que pour un hôtel de luxe c’est assez moyen. Payer si chère pour quelque chose de vieillot j'ai eu l’impression d’être « volée ». Je pense qu’on paye plus la marque, le prestige et l’emplacement. Emplacement qui plus est pas rentabilisé étant donné que la vue de notre chambre ne donnait sur rien.

La literie est excellente en revanche mais je pense que l’ont peut retrouver quelque chose similaire ailleurs et pour moins chère.

Nous avons voulu essayer un hôtel de luxe mais je pense que nous nous sommes pas assez bien renseignés.

La chambre est presque sinistre et restée dans le passé. Ou peut-être ne sais je pas apprécier le goût des vielles choses.

J’avais sincèrement l’impression d’être dans un vieux film des années 90.

Aimez-vous l’hôtel Cortez ? Si oui vous vous sentirez comme à la maison chez Hotel Square.

Je ne recommanderais pas, je pense que vous pouvez trouver mieux pour ce prix là.

Pour un hôtel 5 * le personnel n'est pas à la hauteur
Dommage......

Cela fait plusieurs fois que je vais avec plaisir dans cet établissement mais la première fois que j'occupe la suite 303.
Vue splendide côté Seine et quartier moderne des fronts de Seine vue a 180 ° sans vis à vis vraiment superbe qq soit le temps. Les rideaux fermés le s tyle de cette chambre est totalement différent et me rappelle l'hotel Normandie de Deauville.
Grande salle de bain.avec et baignoire et douche.
Personnel discret et très attentionné

LAMENTABLE el servicio. Me aloje en el hotel una noche, dejé en la habitación unas gafas NUEVAS en su estuche, y a las 2 hs de regresar NO estaban y nadie las vio.
No se hicieron cargo, no me respondieron los mails. Una vergüenza.

La honestidad es fundamental cuando te alojas en un hotel y dejas cosas de valor. No recomiendo a nadie alojarse aquí ya que nadie se hará cargo si algo desaparece.

I don’t recommend to stay here, you will have bad experience in services this not 5 stars hotel, the service is below 3 stars. However, if you will stay here make sure to expect bad experience.

Hotel Square was beautiful and the staff was attentive in every way. It is situated perfectly in the hear of Paris. Cheers to the staff for helping make a memorable trip.

Excellent value for money! Lovely staff. I also particularly enjoyed the vibes of the marble bathroom.