Retour à la fiche établissement HÔTEL LE MARCEL

Avis HÔTEL LE MARCEL Paris

Avis des membres sur HÔTEL LE MARCEL

3.6/5
28 avis
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Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service

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Jirehl J.
Jirehl J.
Visité en février 2025
Very accessible, tourist spots are walkable
Ramón L.
Ramón L.
Visité en août 2024
Las habitaciones almenos en la que yo estuve el pestillo no hacia su función se podía abrir. La ubicación perfecta en tema metro y tren pero andando está lejos de todo
Davancha
Davancha
Visité en juillet 2024
Hôtel idéalement situé, juste en face de la Gare de l’Est. Chambre très bien aménagée avec belle vue. Salle de bain agréable. |Petit déjeuner copieux. Personnel sympathique et attentionné.|Petit plus : mini bar gratuit dans la chambre. |Je reviendrai ! Merci !
marygK6172XM
marygK6172XM
Visité en juin 2024
We had to cancel our reservation because of a medical emergency. The hotel refused to give us a refund or to allow credit for a future stay. We feel this is a harsh outcome and that the hotel could be more understanding. It’s not as if we just changed our mind. This was a serious medical issue.
SD l.
SD l.
Visité en juin 2024
Good experience rated as 4 stars hotel.. booked a junior suite for this and good for families stay..

Overall experience is great.
Do not be deceive or put off by the small main door.
At the main door, press the bell and reception will let you in (security purpose).
Once in, take the lift to level 1 for checking in.

Check in is fast as all was done online. Only had to pay the local tax with credit card.

Room has everything we need to refresh and sleep for the night. The junior suite on 7th floor with good view of the train station and wonderful morning view.

Quality continental Breakfast;
we had what we need. Coffee, orange juice, milk, eggs, croissants, Nutella and fruits.

Others;
Nearby to MacDonald, Burger King, Japanese food, few other restaurants and mini mart.

Some downsides
One of the few lights in the bath room is not working.
Can feel and hear the floor when walking in the room.
(Not affecting the overall)
seph0210 j.
seph0210 j.
Visité en juin 2024
Stayed 1 night here for the location.
Overall experience is acceptable.

We arrived and checked in about 9pm.
The main door to the hotel was .. awww… small door.
Press the door bell and was answered immediately. Take the Lift up to first floor for check in.

The male reception was very friendly and check in was a swift.
First look into the room was pleasant and clean.
Bath room with bathtub with basic amenities.
Shower ????.. need to push the bottom button in before turning on the tap.
Water is warm and strong.

Breakfast space is small but cozy and food spread is what you can expect in every where in Paris.
Do check with the staff for the least people to come down for breakfast. I went at 0730am and I was the first. By 8am the crowd came and I was out of there.

Overall experience. Wonderful.
Photos as it is.

Ps: excuse the messy room photo as taken before leaving.
Josh H.
Josh H.
Visité en mai 2024
Everything was perfect. I don’t understand the complaints in the other reviews. There was genuinely nothing wrong with our stay. Staff was so nice, room was spotless and spacious enough, view out our window was incredible. No complaints whatsoever. Location was arguably the best part as its steps away from the subway and train station.
loukia c.
loukia c.
Visité en mai 2024
Personnel à l'accueil pro et sympa.
Chambre propre et spacieuse. Les produits Nuxe à disposition le plus !
Bon rapport qualité / prix
Vikas A.
Vikas A.
Visité en avril 2024
Had the worst experience. Reception staff is arrogant and rude with no sense of customer service. They lie all the time to make excuses for not doing things, pinning blame on colleagues from previous shift.
Despite filling up a pre arrival survey, twin beds were not setup and they argued about it. We were asked to get out of room because they are scared of being in room with us, how insulting.
AC wasn't working and we were told it will be looked at in morning, reception staff has no knowledge of operating it. After some argument, they turned on central ac which was switched off.
I have more such examples. Avoid avoid, there are much better hotels in Paris.
An finally, its not 4 star as advertised, doesn't deserve more than two.
Rahenda T.
Rahenda T.
Visité en avril 2024
The shower was broken and the water was plugged. Minibar was not functioning.
One night, it took 5-10 minutes (4 calls) to finally got the hotel door opened by the staff. Maybe she was afraid of strangers but there is a camera on the intercom and she could have asked me some questions to confirm my identity rather than ignoring my calls.
It is definitely not the hotel that I'll recommend to my colleagues.
NUNO N.
NUNO N.
Visité en avril 2024
Muito Bom alojamento. Não se pode considerar um hotel propriamente dito, mas sim uma muito boa pensão de charme, com quartos espaçosos, modernos e muito limpos. Colaboradores muito prestáveis e simpáticos. Ótimo pequeno almoço e receção aberta 24h.
Sandrine T.
Sandrine T.
Visité en mars 2024
The third time I am a guest at Le Marcel and it is one of my favourite places to stay when in Paris.
Gilles V.
Gilles V.
Visité en février 2024
Très bien situé face à la gare de L est .tres pratique lorsque l on a un train à prendre top le matin et que l on vient de province.
Luna V.
Luna V.
Visité en décembre 2023
ESTE HOTEL HA SIDO UNA PESADILLA DESDE QUE LLEGAMOS ES UN HOSTAL HORRIBLE, LAS HABITACIONES PEQUEÑAS, EL BUFET RS UN CHISTE ES EN UN CUARTO, NO HABLAN BIEN INGLÉS Y ESPERAN QUE UNO HABLE FRANCÉS, TODO ESTABA SUCIO EN EL BUFET, TUVE QUE HACER FILA PARA PODER SENTARME EN UNA MESA DE COMEDOR Y VUWNFO PUDE ENTRAR YA NO HABÍA NADA TODO ESTÁ SUCIO AHORA ME TOCO COMER EN ESTE LUGAR HORRIBLE. NO ME QUIEREN DEVOLVER EL DINERO, ME QUIEREN HACER FIRMAR UN CONTRATO DE 6 DÍAS. QUE PORQUERÍA DE HOTEL DEBERÍAN CERRARLO, JAMÁS VENGAN ACÁ ! NO TIENEN SUFICIENTE PERSONAL HAY SOLO UNA PERSONA QUE COVINA Y ATIENDE A CASI 6 MESAS AL TIEMPO NO SABE NADA DE IGLES !! ES LA PEOR ATENCIÓN QUE HE TENIDO EN MI VIDA, NO ES UN HOTEL DE 4 ESTRELLAS JAMÁS TE QUEDES ACÁ HEMOS PERDIDO YA TODA LA NOVHE DE AYE RY EL DIA DE HOY PELEANDO Y NO HEMOS DISFRUTADO NADA DE PARIS QUE LUGAR TON HORRIBLE ME DAN GANAS DE LLORAR !!!

ACÁ O HAY NADIE QUE REGULE LOS HOTELES???? LA PUNLVIDAD ENGAÑOSA NO ES ILEGAL? COMO ES POSIBLE QUE ESTE LUGAR NO ESTÉ CERRADO?!!!!!
COMO ES POSIBLE QUE SEGUROFAD LABORALMPERMITA QUE UNA SOLA MUJER ESTÉ EN LA COCINA Y ATIENDA 6 MESAS SIN SABE INGLÉS Y LA EXPLITEN DE ESA MANERA?

A DONDE LLEGUE??? ESPERO QUE ESTO NO SE ASÍ EN TODAS PARTE!
José D.
José D.
Visité en décembre 2023
Hotel très bien et personnel à la hauteur et au petit soins je vous le recommande sans hésité
Alexandra Z.
Alexandra Z.
Visité en novembre 2023
En un mot : SUPER !
Derrière la petite entrée discrète se cache une pépite, un petit hôtel idéalement situé par rapport à la gare, avec une belle vue et des chambres très joliment décorées, et des sanitaires propres et modernes. Une mention spéciale au gardien de nuit extrêmement sympa et serviable, super pro et souriant, un vrai plaisir en arrivant d’être ainsi accueillie.
Je n’ai pas eu le plaisir de tester le petit déjeuner car je prenais un train très tôt, mais j’ai clairement trouvé mon point de chute habituel pour tous mes passages dans le quartier de la Gare de l’Est !!!
Georges F.
Georges F.
Visité en octobre 2023
Très bon hôtel
Personnel très accueillant
Eric D.
Eric D.
Visité en octobre 2023
The rooms were not cleaned thoroughly. The website photos are misleading. We saw no bed bugs and they had wash cloths so that was nice. It’s convenient to the train but otherwise not a great location. Staff was very nice. Price was high for what we normally get at that rate. Other reviews are not lying.
Dora J.
Dora J.
Visité en octobre 2023
Juliana a woman working in Reception was so rude and cheap.
In breakfast room she spy on and stalk on me as if they are serving jewels and i want to steal,OMG.
Another time when service room wanted to clean the room i went to sit in reception but Juliana behaved in a way that i left there and went to sit on street.
Abdulwahab a.
Abdulwahab a.
Visité en octobre 2023
Nice place .. its near a station for metro and train ..
Annette T.
Annette T.
Visité en octobre 2023
Sehr kleine Zimmer. Penner 24/7 direkt vor der Tür. Das Hotel ist den Preis nicht wert. Das schlechteste Hotel, dass ich für den Preis in Paris je hatte. Nie wieder!
Amira R.
Amira R.
Visité en octobre 2023
I have not stayed at this hotel. However, last night I witnessed a man who works at the hotel come outside to pour a bucket of water on the sidewalk in an attempt to force the homeless man who was sitting on the sidewalk to move. The person was sitting at least 10 feet from the hotel, so he wasn’t even near the entrance. The person was also not bothering anyone, he was sitting on the ground minding his business. The employee continued pouring the bucket of water in the man’s direction and eventually got the man wet. If these are the type of people working at this hotel, I’d suggest not staying here. If management is reading this, I’d suggest you re-evaluate the people you have working at your establishment. I would never support a hotel that employs a heartless and aggressive individual like this.
#TOBEFRESH O.
#TOBEFRESH O.
Visité en septembre 2023
Chambres trop petites
Julien E.
Julien E.
Visité en juillet 2023
Très bel hôtel, bien situé (juste en face de la gare de l'Est), le personnel est très accueillant et professionnel.
pascoal m.
pascoal m.
Visité en juin 2023
Suite Júnior localização boa acesso a gare de l Est e metro que nos permite deslocarmos facilmente. STAFF super simpático. O menos do hotel foi o local do pequeno almoço que é pequeno.
Geosics L.
Geosics L.
Visité en juin 2023
The main benefit for staying at this hotel is the location, as it is directly in front of the East Train Station in Paris, on the opposite side of the street. This was also the reason why I chose this. Check in is on the first floor, so you have to get in and up one level. Staff was nice, the rooms were ok, the price is a bit high in my opinion, but that comment is valid for all the hotels in Paris. :)
Chloé R.
Chloé R.
Visité en mai 2023
Le buffet du petit déjeuner était agréable avec un accueil chaleureux. Mais il faut avouer que la chambre était vraiment toute petite pour un 4 étoiles...On a pris une chambre Deluxe, je n'ose imaginer les chambre standards...et l'environnement extérieur ne nous met pas en sécurité (nuisances sonores, regroupement de personnes devant la porte de l'hôtel etc.). Malgré tout il faut noter que l'hôtel reste accessible en transport en commun avec un arrêt de bus et un arrêt de métro au pied de l'immeuble, pratique pour visiter Paris.
Giora B.
Giora B.
Visité en mai 2023
This is not a 4 star hotel.
The rooms are tiny.
There is no actual lobby as described in the pictures.
The breakfast is OK.
A few examples: No real closet, No table inside the room.
It becomes dense even for a couple with only one suitcase.
Forget about any gim, lobby or a bar.
Noisy enviroment and quite far from the main spots.
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