Publicité
Avis AU CHARME RABELAISIEN Amboise
Avis des membres sur AU CHARME RABELAISIEN
4.2/5
50 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Although one of the hotel staff, Aurelie, and another gentleman were very nice and helpful the manager is not customer focused and was down right rude. She had told us to park in a designated space in parking area. One evening we went to park and there was another car in our space. Then we couldn’t get into door from garage to hotel grounds as a heavy door that was not supposed to be closed was. We had to walk all the way around building ( about 7 minute walk ) to get in. When we told the manager she didn’t apologize and acted like no big deal
. The worse thing that almost ruined our stay was I also wanted ice ( again most 4 star hotels would have that easily available ) and when manager was on phone I saw the little kitchen where the fridge was and where a hotel staff had gotten me ice before. I went in to retrieve ice. The pocket door was totally open so I didn’t see a sign that said for guests to not enter. When the manager saw that I was in this little kitchen she just exploded with anger- - yelled at me - closed the door to show me sign - would not listen at all to my explanation. She was truly rude and inappropriate and all she had to say was “ excuse moi - guests not allowed - I’ll happily get you u ice “ but she made a scene - I wanted to leave the hotel it was so distressing. Other reviews have also commented on this manager’s outbursts.
Unfortunately I would never recommend this hotel now and have informed my travel agent. If you don’t mind paying 4 star hotel prices for a 3 star facility with a rude and disrespectful manager go for it. The hotel literally next door has a fabulous restaurant- nice hotel staff and a prettier external environment
En passant la grande porte en bois vous commencez à vous émerveiller...prenrz un peu de temps pour faire la rencontre du couple maître des lieux et laissez vous porter... parlez de voyage et vous verrez...( un récit plein de magie vous sera peut-etre conté, et vous irez peut être jusqu en plein désert ou à vegas...:-))
Traversez le jardin et succombez devant le calme et savourez l ecrin de verdure qui jouxte la piscine...
Rêvez dans la magnifique suite côté jardin et enfilez un peignoir avant de vous abandonner dans le spa ou le sauna...
Plongez dans un sommeil réparateur dans le confort de votre grand lit qui vous bercera et le lendemain, fondez devant la gentillesse de la maîtresse de maison qui vous comblera d un petit déjeuner magique tant il est équilibré et riche de produits frais... vous hésitez encore? Vous avez raison... ..laissez nous votre place, car nous avons trouvé notre bulle pour nous ressourcer! Merci pour cette parenthèse delicieuse! Et merci de votre gentillesse à notre égard. A très bientôt. Clémentine et david
We have just returned home from a wonderful trip to France. However, our trip was somewhat spoiled by a bizarre and highly unpleasant experience at a hotel in your city.
My wife and I are 77 and 75 years old respectively. We have traveled all over the world and stayed at many fine hotels. We have never been treated in a way similar to the way we were treated by the people at Au Charme Rabelaisien. I am wondering whether or not this is the first complaint you have had about them. I would not be surprised if you have had others.
We booked a room there for 4 nights - May 12-16. Au Charme Rabalesien. On the last night of our stay I went out to ask for 3 more coffee capsules, since we had more decaf but only 1 caffeinated. I went out to the front to ask for more coffee. This was at 10 PM at night. There was no one at the front desk and I did not want to disturb anyone. So I walked into the small dining area next to the reception area. This area was not closed in any way. A guy named Maximilian, who later identified himself as a partner in the hotel, came out and told me he had seen me on the closed circuit TV. I had been trespassing on private property and was guilty of stealing coffee. Also. he said that we were only entitled to a total of 3 coffees per day, but since we were leaving the next day he granted me an extra one. I asked him if he was kidding, but apparently he was quite serious. He wished me a good night in a very sarcastic manner. This is not the way one wants to spend one's last night in the Loire Valley.
When we were checking out the next morning Maximilian was at the front desk. I decided to pay him and leave without bringing the matter up again. But this was not to be. He started berating me (and my wife) again, accusing me again of terrible behavior and of stealing from them. As we were leaving he said "Just get out of here".
I tried to explain to him that the single coffee capsule I had in my hand was one I had taken from our room to make sure that I got a similar one.
I had felt all along that this hotel was a mistake, not a serious one but not a place I would book again given the choice. But my encounter with this twit really soured our experience here.
The next night, when we were staying at CDG for our flight the next morning - this part is really incredible - I got a long email from a lawyer, more or less threatening me not to write anything bad about the hotel online or give them bad reviews. The letter was quite long and off-the-wall. It actually threatened me with 3 years in jail for theft. I wanted to reproduce the letter here but there is not enough space.
I would also add that in my opinion this hotel does not have the trappings of a 4-star hotel. The room was slightly shabby, there were cobwebs in a lamp, the toilet bowl was not real clean, the soap provided was tiny and the towels were small. The floors were bare and hard. Worst of all there was a TV set mounted on the wall that we hit our heads on because it was tight against the bed and hard to avoid. All in all, a nice 3-star hotel, but not a luxury hotel at 200 Euros a night.
I would not have mentioned my opinion of the hotel itself if not for the outrageous behavior of this Maximilian person and his lawyer.
Please look into this and l