NKOSI GUEST LODGE

Hi Julian,
Thank you for your kind words! We are so glad to hear that you had a positive experience at our hotel. We strive to provide our guests with the best possible service and accommodations, and we are always working to improve.

We are particularly pleased to hear that you found our reception staff to be helpful and accommodating. We also appreciate your feedback on our mosquito and disease control measures. We take this issue very seriously, and we are always looking for ways to improve our procedures.

We are also glad to hear that you enjoyed your Thursday stay and that you found your room to be new and clean. We are always working to update our facilities and amenities, and we are always looking for ways to make our guests' stays more enjoyable.

Thank you again for your feedback. We hope to see you again soon!
Best regards,
The Nkosi Family

Hi Charmane,
Thank you for your excellent rating and review!
We are glad you and your husband enjoyed your stay with us and we hope to have the pleasure of welcoming you back again soon!
Best regards,
The Nkosi Family

Hi there,
Thank you for your excellent rating and review! We are glad you had such a great stay with us and we hope to welcome you bak again soon!
Kind regards,
The Nkosi Family

Hi Sissa,

Thank you so much for sharing your thoughts on your recent stay with us. We truly appreciate your kind words about the peaceful residential location, comfortable rooms, excellent service, and refreshing pool. It warms our hearts to know that you enjoyed the pleasant atmosphere.

We want to extend our sincere apologies for any disappointment you experienced with our breakfast. We understand that your expectations were not fully met, and we would like to address your concerns.

Firstly, we would like to clarify the process of serving eggs and toast. Our lovely waiters usually bring the toast first, and then they follow up with the eggs and other hot items. We apologise if this caused any confusion or inconvenience during your breakfast.

Regarding the breakfast selection, we do take pride in offering a fruit platter filled with deliciously cut-up fruits such as melons, oranges, and grapes. Additionally, we provide a bowl of whole fruits, including plums and bananas.

We have taken your feedback about the cheese to heart and have had a chat with our team. It seems that the cheese might have become a bit dry due to the way it was prepared and the hot weather.

During breakfast, we do offer refreshing iced water, and we kindly ask guests to purchase still bottled water from the bar if they prefer it. We apologise if this was not clearly communicated to you during your stay.

We appreciate your suggestions, and we will definitely take them into consideration. We love hearing ideas from our guests, as it helps us to continuously improve and provide a homestyle experience. Your feedback is incredibly valuable in ensuring that we maintain the highest standards for our breakfast offerings.

Once again, we apologise for any inconvenience caused during your stay, and we genuinely appreciate your understanding. Your feedback is truly cherished, and we are committed to using it to enhance our services. We would be absolutely thrilled to have the opportunity to welcome you back in the future and provide you with an even more delightful experience.

Thank you for taking the time to share your thoughts, and we wish you all the best in your future travels.
Best regards,
The Nkosi Family