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Avis des membres sur NEWPORT BEACH MARRIOTT BAYVIEW
3.2/5
20 avis
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NEWPORT BEACH MARRIOTT BAYVIEW
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She did not waive the room fee for us or breakfast . Do not recommend this hotel
The water bottles next to the coffee maker in the room? Those are not labeled, but they are $14.
Receiving an Amazon package? That’ll cost you $4. ????
No water provided at check-in. Whoops! We ran out...
The Parking is $40/day and you have no choice. The gate was open when I arrived, so I thought it was free and available. It was not, but no one really cares in a place like this.
Upon checkin the gentleman was kind but a bit frazzled. It took him a while to login and check me in and he had no other help. All in all easy to checkin once we finished up. I saw a lot of Bayview rooms so was hoping for a platinum elite upgrade but alas, I did not get it.
Also, this hotel has no lounge. I knew that going in. The breakfast option was a cold breakfast or I could upgrade for $12, so I opted for points. Also $7 life water in the room but no water for elites.
Parking was super easy but expensive, $39 a day. Also the rooms could use some updating. I love that they are all suites and they are in decent shape. Bed was super comfy and room was quiet. Housekeeping was excellent and on top of everything.
Last point, I booked this hotel for the hottub and it was closed. Disappointing but I get that it happens.
Pros: ideal location, big rooms, quiet, good housekeeping.
Cons: no personal touch, out of date rooms, pricey parking, broken amenities, no lounge, no upgrades (despite night availability).
I would recommend the Costa Mesa Marriott that is also all suites. Nicer property.
Additionally this morning I came down to the lobby to find coffee. Same deal - front desk attendant provided zero greeting even though I was the only one in the lobby at 5:45a - when I finally got his attention by asking if he could assist - he simply responded that "coffee will be ready at 6, maybe a little after".
IMO customer service is just as, if not more important than amenities or room comfort. For a hotel that costs $300-$400/night with added costs like parking and internet, this is very disappointing. I understand parking fees, but internet - this a Spirit Airlines move which is likely not the category where you'd want the Marriott brand categorization grouping.
We extended our stay in the Newport Beach/ Coast area by moving here from the Marriott Newport Coast Villas.
This was a perfect extension to our vacation.
Comfortable suite, bedroom with a pair of doors separating it from the living room / office area.
Nice bathroom with a separate shower and bathtub.
Coffee/ Tea area and mini fridge.
The resort has a bar , restaurant and coffee area and there is comfortable inside seating or outside seating with a great view.
This location also sports several meeting rooms and Board Room size meeting rooms.
There is a small market - drinks but the shelves were a bit bare.
The staff was very helpful and our feather free room and Titanium level upgrade was accomplished.
Over all a 5 stars