Clean and friendly. Hard to find a hotel with high standards after Covid but I was pleasantly surprised. I would stay there again

I've stayed at Hyatt hotels as one of their most frequent guests (Globalist for over 10 years, 600+ nights lifetime) and have stayed at the Hyatt Regency Newport Beach multiple times since 2014. On my most recent stay (March 2024), we left a wallet in the room with a $100 bill inside of it, taking only an ID/credit card with us while we visited Catalina Island for the day. We came back to find the $100 bill missing. This was reported to front line hotel management, which did little to remedy the situation during our stay. After the stay, I sent an email to the hotel's General Manager to provide an opportunity to address the incident. As I write this review (1 week later), I have received no response.

While I understand theft is difficult to prove, the fact is $100 went missing from a wallet inside our room (#328), the only entry into our room on the day the $100 went missing (as confirmed by a room key audit) was by a housekeeper, and as compensation we were offered 5000 Hyatt points (which, for those who may not know the value of Hyatt points, is worth virtually nothing).

It's disappointing that this property has gone so far downhill since my first stay here 10 years ago. I could have stomached an aging property, poor service, and no recognition of loyalty, without posting a review. But potential theft by hotel staff, met with zero response from the property's upper management, is something that other travelers should heed warning to before they decide to stay here.

I should note, Hyatt is truly a fantastic hotel chain overall, as evidenced by my loyalty to the brand for 10+ years running. Unfortunately, the Hyatt Regency Newport Beach is an outlier, and not representative of most Hyatt properties.

Excellent and memorable stay.

Great location - close to airport and attractions. Rooms are dated and mine was as far as you could be from the main lobby. But, peaceful and quiet.

Outdated furniture and carpets- with the dust and mites of generations .. never look at details like bottom of mattresses. Bathroom with old bathtub and shower curtain- again a no-go for 300+ dollar room. Location is nice but constant noise from John Wayne airport starting at 6:30 until late night. Would rather rate it 2-3 star. Bar is nice but overpriced like in every hotel.

Beautiful grounds. Rooms were clean upon arrival. Front desk clerks and everyone there were awesome. Definitely will stay at this place again

Sits right in the lap of Newport Harbors, Back Bay. Excellent place to ride, run, or walk away from it all.

뉴포트비치와 접근성이 좋고 호텔 내 시설도 잘 되어 있습니다. 객실은 조금 관리가 필요해보입니다.

아침 식사 레스토랑은 넓고 쾌적합니다.

1층 카페는 간단한 식사와 커피를 드실 수 있는 공간이 있고 매우 친절한 서비스를 받을 수 있는 장소입니다.

작은 편의점이 로비에 있고 호텔 직원 서비스는 매우 좋습니다.

Enjoyed our one night stay here. Rooms look a bit tired but everything functioned perfectly. Comfy bed, nice view from our 2nd floor balcony, valet parking was so easy. When we're in the area again we would certainly stay here. No issues at all.

This is the place!

Hopefully they refresh the rooms soon!

This Hyatt is always a pleasure to go and visit. Grounds are beautiful. There are always things to do. Just love it! Thank you!

Staff is nice.Rooms need deep cleaning. Our room was the 1 King with pull out couch which we were going to use for our daughter. It was dirty with trash and crumbs. The pictures I posted are from when we pulled out matress. Meaning they never changed sheets from prior guests. I called front desk they sent new sheets etc. My daughter did not want to sleep on Couch/bed as she was disgusted. 3 of us slept in 1 bed. Next day I requested for them to come take old sheets etc and make the couch/bed. They dropped off sheets while we were gone and didn't make bed. I called again , they said someone would come. They dropped off more sheets????‍♀️. I gave up and made bed, it was ripped at bottom and springs showing through. Very uncomfortable. We had my 10 year old sleep on bed with us as you were litterally laying on springs. Towels very old.Housekeeper did not clean thoroughly . Bikes and golfing closed. Upon check out we had. 30.00 breakfast charge. We never ordered. I called and they spoke to kitchen, stated it was a mistake and they would remove. The gym is nice and it is overall a nice place. But they need to work on cleanliness. Would I stay again ? I would not pay to stay again. This time I used my points only reason we chose this place.

Relaxing and romantic weekend. Totally recommend, the customer service is great.

The rooms were outdated. The kids pool slide and splash pad closed at 4, water was cold and there were no towels. Even when open during the day you have to look for staff to open the slide. Wouldn't stay here again.