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Avis des membres sur AVANI WINDHOEK HOTEL & CASINO
4.4/5
41 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
AVANI WINDHOEK HOTEL & CASINO * * * *
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+264 61 280 0000
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Thank you for taking the time to share your thoughts with us. We're delighted to hear that our staff left a positive impression with their friendliness and eagerness to assist.
Your feedback about table clearing is duly noted, and we appreciate your observation. We'll review our procedures to ensure they align with our commitment to providing excellent service without making guests feel rushed.
If there's anything else you'd like to share or if there's a specific area where we can enhance your experience next time, please feel free to let us know. Your insights are invaluable to us as we strive to create the best possible stay for our guests.
We look forward to welcoming you back soon for an even more enjoyable experience.
Warm regards,
Ronald Uwukhaeb
Sales and Marketing Manager
Thank you for sharing your wonderful feedback with us!
It's fantastic to know that you enjoyed the meeting, found the food awesome, and appreciated the cleanliness of the toilets and the overall environment. Creating a positive and welcoming atmosphere for our guests is always our top priority, and your comments reinforce the hard work and dedication of our team.
We truly appreciate your kind words and the time you took to share your experience. Should you have any specific suggestions or if there's anything else we can do to make your next conference even better, please don't hesitate to let us know.
We hope to have the pleasure of hosting your future events and conferences. Thank you for choosing our hotel!
Warm regards,
Ronald Uwukhaeb
Sales and Marketing Manager
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and insights.
We're pleased to hear that you found our location convenient and our rooms spacious. However, we apologize for any inconvenience you experienced with the room lights. Rest assured, we'll investigate and address this issue promptly to enhance the overall guest experience.
Regarding your comment on the room decor, we value your input, and we'll consider it as we continually work to improve our offerings.
It's good to know that you found our hotel to be normal without any particular defects. We strive to provide a comfortable and seamless stay for all our guests, and your feedback helps us in achieving that goal.
If there's anything specific you would like to discuss or if there are additional details about your experience you'd like to share, please feel free to reach out to us directly. We want to ensure that your concerns are addressed and that your future visits are even more enjoyable.
Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an improved experience.
Warm regards,
Ronald Uwukhaeb
Sales and Marketing Manager
Thank you for choosing our hotel and for taking the time to share your feedback. We're pleased to hear that our central location suited your needs and that everything was to your satisfaction.
Your 4-star rating and positive comments are appreciated. If there are specific areas where we can further enhance your experience in the future or if you have any suggestions for improvement, we'd love to hear from you.
We look forward to the possibility of hosting you again and providing you with an even more exceptional stay. Thank you for your support and valuable feedback.
Warm regards,
Ronald Uwukhaeb
Sales and Marketing Manager
5 Sterne - dicht dran.????❣????????
Thank you so much for taking the time to share your experience with us! We're absolutely thrilled to receive your feedback and your kind words.
It's wonderful to hear that you found our hotel to be "very decent" and appreciated the dedication of our team. We're committed to providing the best possible experience for our guests, and your feedback reinforces our mission.
We're pleased to know that your stay was nearly perfect, and we're always eager to make any minor improvements that can turn your next visit into a flawless 5-star experience. Your satisfaction is our ultimate goal.
We look forward to welcoming you back and exceeding your expectations on your next visit to our beautiful corner of ???????? Namibia.
Kind regards,
Ronald Uwukhaeb
Sales and Marketing Manager
Thank you for sharing your feedback about your recent stay with us. We appreciate your valuable input, as it helps us identify areas for improvement.
We're glad to hear that you found our rooms spacious and generally clean, and we apologize for the discomfort you experienced during your dinner at our buffet restaurant. We take your comments about the cooking and fried smells seriously, and we will certainly investigate ways to improve ventilation and odor control in that area.
Your observations about the restaurant's layout and the service you received are concerning, and we'll address these issues with our team immediately to ensure a more pleasant and organized dining experience for our guests.
Please know that your feedback is invaluable to us, as it guides us in making necessary improvements. We hope you'll consider giving us another opportunity to provide you with an exceptional experience during your future stays.
If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We value your opinion and are committed to making positive changes based on your input.
Thank you for choosing our hotel, and we look forward to the possibility of serving you better in the future.
Kind regards,
Ronald Uwukhaeb
Sales and Marketing Manager
My special thanks to:
Layla, Shalan, Gabriel,Tia, Jurgen, Rejoice, Manfred, Kavee, Junias, Marx, Nico and Kuuko
GUESTS' perceptions of the service they receive whilst staying with Avani Windhoek Hotel & Casinos is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete the Guest Review during your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.
Thank you for choosing to stay at Avani Windhoek Hotel & Casino and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future.
Kind regards
TK Nyandoro
Resident Manager
Sarebbe meglio non segnalarla come servizio dell'hotel
GUESTS' perceptions of the service they receive whilst staying with Avani Windhoek Hotel & Casinos is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete the Guest Review during your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.
We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!
Thank you for choosing to stay at Avani Windhoek Hotel & Casino and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future.
Kind regards
TK Nyandoro
Resident Manager
Friendly staffs and security
More salutation to Mr Grabiel at reception
Thank you for taking the time to complete the Guest Review and to write down your additional positive feedback after your recent stay with us.
I am delighted to hear that the TEAM were so friendly and efficient. Your commendations of Gabriel, in particular are highly valued, and I wish to assure you that we have congratulated him for doing such an outstanding job!
The Guest Review is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Avani Windhoek Hotel & Casino again soon.
Kind regards
TK Nyandoro
The Resident Manager
GUESTS' perceptions of the service they receive whilst staying with Avani Windhoek Hotel & Casinos is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete the Guest Review during your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.
We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM, Shaleen, Manfred, Kuuoko and Ziggo, for doing a great job!
Thank you for choosing to stay at Avani Windhoek Hotel & Casino and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future.
Kind regards
TK Nyandoro
Resident Manager
I refer to the Guest Review that you kindly completed during your recent visit with us. We wish to assure you that your feedback about your service experience at Avani Windhoek Hotel & Casino is viewed in a serious light.
Please accept my sincere apologies for the inconvenience that was caused to you during your visit. Your experience of the service delivery overall most certainly does not reflect the high standard that Avani Windhoek Hotel & Casino strives to drive. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings.
Guest Review is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me personally.
King regards,
TK Nyandoro
Resident Manager
Thank you for taking the time to complete the Guest Review and to write down your additional positive feedback after your recent stay with us.
I am delighted to hear that the TEAM were so friendly and efficient. Your commendations of Manfred, Tia, Junias, Shaleen, Kavemunu, Jurgen, Gabriel, Rejoice, Nico, Marx, Layla and Kuuoko, in particular are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job!
The Guest Review is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Avani Windhoek Hotel & Casino again soon.
Kind regards
TK Nyandoro
The Resident Manager