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Avis TREECYCLE Gênes
Avis des membres sur TREECYCLE
4.9/5
39 avis
Rapport Qualité/Prix
Service
Originalité
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Arend G.
Visité en juin 2023
Today we have done this tour. The experience was beyond expectations. In a 2 hour ride you are shown the finer details of the centro storico of Genua. Because it is by tricycle bike we visited alleys and piazzas that are unable to reach by bus, or even by taxi. The driver is an authentic Genovese who shows his tremendous knowledge (and love) of the city. There is plenty room for questions and interaction. Although not cheap, it is very good value for money. Very recommendable!
Andrey K.
Visité en mai 2023
Not a well run business and not good for solo travellers. Their website does not provide any details as far as tour availbility - "Book Tour" just leads you to a generic contact form for you to fill out. The form only lets you choose 2 or more bicycles to rent.
The website also says you can stop by their location and book in person. I did that and there was just one dude there smoking a cigarette who only speaks Italian. Their website and marketing materials are multilingual, so this was very surprising.
I ended up using the form and specifying in the comments that I would like a tour for 1 bike. They replied via email quickly, proposing either joining the tour that was about to start or the 13:00 tour. I replied saying that the 13:00 works for me. I showed up again at that time. There was an English speaker there, but the staff there had no knowledge of my email communication. There was no 13:00 tour - I was the only one there. The next availability with other people would be 2 days away. And they had to call someone on the phone to get this information to me. Overall, a waste of time.
This is not directed at the knowledgable tour guides or their content - I wish I got the smooth experience other reviewers had. I truly hope Treecycle fixes their disorganized and unprofessional operations. Until then, I would not recommend this tour company.
EDIT - Updated rating to be higher after talking with the business. They attempted to resolve the issues and were very accommodating. I couldn't make it to the time proposed but I appreciate the customer service.
The website also says you can stop by their location and book in person. I did that and there was just one dude there smoking a cigarette who only speaks Italian. Their website and marketing materials are multilingual, so this was very surprising.
I ended up using the form and specifying in the comments that I would like a tour for 1 bike. They replied via email quickly, proposing either joining the tour that was about to start or the 13:00 tour. I replied saying that the 13:00 works for me. I showed up again at that time. There was an English speaker there, but the staff there had no knowledge of my email communication. There was no 13:00 tour - I was the only one there. The next availability with other people would be 2 days away. And they had to call someone on the phone to get this information to me. Overall, a waste of time.
This is not directed at the knowledgable tour guides or their content - I wish I got the smooth experience other reviewers had. I truly hope Treecycle fixes their disorganized and unprofessional operations. Until then, I would not recommend this tour company.
EDIT - Updated rating to be higher after talking with the business. They attempted to resolve the issues and were very accommodating. I couldn't make it to the time proposed but I appreciate the customer service.
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Silvia S.
Visité en avril 2023
Esperienza nuova..divertente ed ecologica!!! Le ragazze Elisa e Paloma ci hanno fatto scoprire la vera Genova. Soprattutto Elisa è una guida veramente esperta. Ci siamo divertiti moltissimo. Grazie
Eileen S.
Visité en avril 2023
This was a fantastic experience! Our guide was very knowledgeable, kind and willing to stop where we wanted to! She also took photos of us that were fantastic! I feel like we got to see all of the highlights of the city with ease!
Armin H.
Visité en avril 2023
Wir hatten eine La Superba-Tour bei Gavino gebucht, weil meine Frau nur deutsch spricht und das war die beste Entscheidung, unseren Aufenthalt in Genua zu beginnen.
Gavino ist der ideale Guide, um Genua kennen zu lernen, spricht hervorragend Deutsch und hat und in den zwei Stunden der Tour so viel Informationen vermittelt und Sehenswürdigkeiten gezeigt, dass wir die ganze Woche versorgt waren. Eine Abholung direkt beim Hotel war kein Problem. Wenn wir wieder nach Genua kommen (und das werden wir), dann hoffen wir, dass wir wieder eine Tour mit Gavino machen können.
PS: Der Tipp mit der Eisdiele war wirklich super, am nächsten Tag ausprobiert. ;-)
Uneingeschränkte Empfehlung!
Gavino ist der ideale Guide, um Genua kennen zu lernen, spricht hervorragend Deutsch und hat und in den zwei Stunden der Tour so viel Informationen vermittelt und Sehenswürdigkeiten gezeigt, dass wir die ganze Woche versorgt waren. Eine Abholung direkt beim Hotel war kein Problem. Wenn wir wieder nach Genua kommen (und das werden wir), dann hoffen wir, dass wir wieder eine Tour mit Gavino machen können.
PS: Der Tipp mit der Eisdiele war wirklich super, am nächsten Tag ausprobiert. ;-)
Uneingeschränkte Empfehlung!
Rodrigo R.
Visité en janvier 2023
La escursion ha sido maravillosa la guía lo ha explicado todo muy bien y hemos conocido todos los rincones con todas sus anécdotas no se puede pedir más .
Donatella C.
Visité en novembre 2022
Bellissima esperienza. Joussef la nostra guida è stato bravissimo e professionale. Da consigliare decisamente
Everton P.
Visité en novembre 2022
Tenho somente afirmações positivas a respeito da loja de aluguel de bike, O funcionário Walid foi supersticioso, não deixamos nada de garantia, apenas uma foto do passaporte, fizemos um passeio por genova em praticamente todos os pontos de interesse em 4 horas. As E-bikes era super fáceis de pedalar. É uma excelente opção pra quem chega de navio, fica quase em frente ao porto.
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