HÔTEL DU JARDIN

Un des meilleurs hotel du coin...bon service et lits confortable

J'ai réellement connue mieux côté cordialibilité du service... j'ai un garçon tsa qui tiens particulièrement à ses jouets, et à tendance à les cachés un peu partout. Je suis retourné à la chambre peut après le check out, et ça m'a prix 15 minutes trouver un de ses jouets, ça n'a pas plus à la réception qui m'a dis " ça prends pas 15 minutes faire le tour d'une chambre mr... reste 2 jouets manquant mais la pression de sortir de la pièce m'a faits abandonné les recherches... aucun empathie des employés au services après vente... c'est dommage puisque le reste étais sans faute.

Très bel hôtel! Accueil chaleureux,belles chambres spacieuses.

In July we stayed for 2 nights in this hotel. Upon arrival in the room we noticed a terrible smell (like somebody has been smoking), a very old airconditioning unit which makes a terrible noise, moisture stains on the ceiling,... Apart from that the room is quite big.

In the evening we wanted to make use of the whirlpool in our room. We however noticed that it was broken. I went down to the reception to explain the problem where I got the response that the person in charge of fixing such problems already went home. She would take note of the problem and make sure it got fixed the next day. I already had the feeling at that point in time that they did not really care about this, so I did not have the feeling the problem would be fixed the next day. Note that we specifically paid extra for a room with a whirlpool.

The next day, after returning to the hotel in the evening, the problem still persisted. I went down again to the reception and explained the problem. The person working that evening could not find back any reporting of this problem and also told me that the person who could fix this already went home (again). At least this time we were offered to move to another room. I went to check out that room to find out that also there the whirlpool was not functioning. So, I went back to the reception again to tell that there is also a problem with this room. We got a business card with the email address of the hotel and were told to explain our problem via an email.

We sent a mail to again explain the problem and asked if at least the price difference between a room with / without whirlpool could be reimbursed (because it cost more). After 2 weeks still no answer was received, so I sent them a reminder mail. Now, again 1 week later they still did not respond. This is by far the worst customer service I've ever experienced from a hotel.

I would not recommend staying in this hotel. It's quite expensive and definitely not worth 4 stars.

À éviter!! Je me demande où ils ont mérité leurs 4 étoiles. On a échappé de l'eau sur le plancher et quand on l'a essuyé la serviette était tellement sale c'est à se demander si le ménage est fait. Le tuyau de pommeau de douche se déplaçait dans le mur et plein de calcaire. Le mobilier très magané. 300$ pour cette chambre PLUS les frais de déjeuner (très ordinaire). Au restaurant la serveuse nous a quasi ignoré laissant les assiettes s'accumuler sur la table.