THE ISLAND

We had a wonderful week at The Island. Everything was perfect: the friendly service, the amazing food, the pools, the lovely cats, the beach and the weather. The only that could be improved is the amount of shower gel& shampoo in the room. Another point, that is really important to us: we hope that the cats are cared for during the winter, when the hotel is closed, especially the cute kittens. They are so young and can't care for themselves. We would love to greet them next year again.
All the best, family geib

Tolles Hotel. Viele kleine Pools und Ruheecken. Direkt am Strand.
Nachteil: direkt unter der Einflugschneise vom Flughafen und nicht drumherum, wo man mal abends flanieren kann

Der Ort Gouves ist wirklich nichts besonderes zum Glück sind wir im BESTEN HOTEL THE ISLAND mit sehr freundlichen Personal, super gepflegte großflächige Anlage mit Top View Richtung Meer

This hotel seems to manage to receive reviews from both haters and lovers. Which makes it hard to come to some lind of conclusion beforehand. Therefore, i try to be complete in this overview.

I had to repost this review because it was possibly in violation of the google policy, although i dont know why.

First the good:
- kind staff in general.
- modern and clean facility.
- multiple pools and plenty of sunbeds.
- nice beach in front with shallow waters.
- good quality bed and plenty large.
- breakfast is diverse and abundant.
- there is a fridge and free vault on the room.
- one free bottle of water each day is a nice extra.
- pricing for drinks at dinner is acceptable.
- covid19 measures were oke. Although a health check at the restaurant wouldbe better. Some people were coughing terribly.
- aduly only! Which we like.
- the airco was good.
- soubdproofing for outside noise oke (expect planes to pass frequently though)

Now what could be better:
- the log of wood in our room indeed had bugs in them which were munching all the time. Remove these logs or treat them please. We put it on the balcony.
- the rooms are quite small, but doable.
- the bathroom is way too small. And there is no room for your own stuff.
- the shower is a hazard. The tap is right next to your knees and you need to balance on the drain.
- dinner is reasonable. But in general, meats were cooked dry (pork, turkey, chicken). Not up to par with 5 stars i must agree with previous reviewers.
- more power outlets needed.
- the tv is outdated.
- the rooms are noisy! Better opt for an upstairs room! You can hear people move around all the time. Please, also change the noisy toiletroll holders! We could hear the neighbours as if they were in our room.....
- somehow, if you have smoking neighbours, the smell will enter your room trough the ventilation system.

So all in all, there is good, quite many improvements to be made and some bad. Therefore i come to a gair conclusion of 3 out of 5 stars. We did enjoy our stay and were able to relax.

Sehr freundlicher Empfang, nicht übertriebener, perfekter Service am Morgen und beim Abendessen, sehr angenehme Atmosphäre bei Tisch und in der gesamten Anlage, lange Essenszeiten, aktuell leider keine freie sitzplatzwahl im Freien, tolles, vielfältigstes Speisenangebot am Buffet, Zimmerservice sehr gut, Lage direkt am eigenen sehr sauberen Sandstrandabschnitt, tagsüber und am Abend bis etwa 22.00 etwas Fluglärm, da in der Einflugschneise zum Flughafen Heraklion gelegen, Supermärkte, Bars und Speiselokale unmittelbar um die Hotelanlage herum, täglich wechselnde Fitnessangebote, absolute Empfehlung