We've stayed at the filoxenia on four occasions, absolutely brilliant hotel, staff, location, food....couldn't fault anything ????

Had a lovely stay at the Filoxenia, fantastic staff. Hope to see you all again soon. ???? Anthony

Very delicious food. The bathroom is a bit dated. The beach is half an hour away, but there is a shuttle bus.

Beds were rock hard, rooms wasn't very clean upon arrival. Also noticed bar staff filling the water machines with tap water when it isn't safe to drink

Kamers zijn klein maar schoon. Badkamer is ook klein maar ook schoon. Locatie is knudde. Eten is voldoende gevarieerd maar lauw tot koud. Bedjes voldoende bij de zwembaden. Nadeel is dat er ( behalve in het restaurant) overal gerookt wordt. Ook bij het kinderbadje. Receptie is sober maar zeer vriendelijk personeel.

In a nutshell, we had a pleasant experience, but overall, it does need improvement.

The positives:

Extremally clean. We could not fault the cleanliness of all areas of the property, and thankfully for an island holiday, not an insect or cockroach to be found!

The staff are very friendly and helpful; they work and do their utmost to make things run as smoothly as possible.

The property is easily accessible from the local village, capital town and airport.

The negatives:

The beds are terrible and the room is surrounded by noise! We we stayed in room 116, which is in the back corner, of the second building - next to the stairwell & lift. This resulted in not being able to use our room terrace as it was on a very busy walk-way so no privacy or relaxation as we were in shade the entire time. Also, the area has two types of tile flooring, which means that when the laundry delivery and cleaning staff are moving around at 6am onwards, you hear what sounds like a train passing through the room every morning.

If the noise doesn't wake you, the bed(s) certainly will. The setup felt like you were sleeping directly on a divan with no mattress. I'm used to a firm mattress, but this was ridiculous!

The entertainment was awful - we arrived on 30th September for a week, leaving 7th October and were repeatedly told by many establishments that it was the "end of season"; we were aware of this before traveling and have been to may resorts around this time of year and expect things to be 'winding down' on par with this time of year. However, with plenty of guests arriving daily throughout our stay, there was still life on the island that needed entertaining. Sadly, our stripped back entertainment program (3 nights out of 7) made us have to seek out and spend additional money, on top of our all inclusive package, for entertainment. It was also very disappointing that the pool table was 2 euro a game, making it extremally expensive.

The 'all inclusive package' is not as wide as other locations; many usual options such as martini/vermouth and  apperol/bitters were excluded and the quality of beer was really not good. Unlike other resorts we've visited, the food and drink offering was not readily available, (limited times and offerings,) nor of a quality we would expect.

Overall, we had a very pleasant stay and I cannot rate the staff highly enough, but the property is very dated, and in need of aesthetic and quality improvement

Alles prima, behalve het eten.Dat krijgt van mij een 6-. Veelal lauw/koud

A very clean lovely hotel, possibly a bit quiet in the evenings but the staff do try to liven it up. A 10 minute walk away from the main bars, and 15 from the beach, with 2 nice but not large pools. The food selection here is not vast, but made to a very good standard. I would definitely return.

Leuk opgezet hotel met twee zwembaden. Veel Engelse gasten. Hotel kamer is prima. Grote bedden, alleen de bedden zijn hard. Het eten is elke dag wel hetzelfde. Het ontbijt is een Engels ontbijt. In de omgeving is niet veel voor meer restaurants en winkels moet je ongeveer 25 minuten lopen.

Arrived Saturday at hotel the rooms are big but need some painting done bathroom has a leaky sealing the locator hotel isn’t very good nothing about you at all food isn’t the best very poor quality and choices of food on e last thing stains on towels and hair on floor of my bedroom

Algemeen:
Hotel ligt iets afgelegen, op nog geen 10km van de luchthaven. Bij aankomst vriendelijk ontvangen met een drankje en na wat formaliteiten de sleutel van de kamer ontvangen. Kamers zijn zeer ruim en schoon met mooi balkon. Hotel bestaat uit 2 gebouwen met daartussen een weg.  Omgeving van het hotel is weinig te beleven. 500 meter verderop ligt een dorpje met restaurants en winkeltjes. Er gaat een gratis busje van en naar het strand. Voor minder validen is het hotel wel een uitdaging voor wat betreft de hoogteverschillen. Advies is om een auto te huren. Het eiland heeft veel te bieden.

Positieve punten:
Erg vriendelijk aardig personeel zowel in het restaurant,  receptie, de bar als de schoonmaak. De hotelkamer was groot en schoon. Iedere dag schone handdoeken
Ook gratis handdoeken voor bij het zwembad. De wifi was goed.
Eten in restaurant is prima, zowel ontbijt als diner. Dagelijks een ander thema.
Het all-in concept is prima.
Ieder gebouw heeft een eigen zwembad en faciliteiten die voor iedereen toegankelijk zijn. Lifeguard aanwezig. Parkeergelegenheid is aanwezig.

Negatieve punten:
Airco slechts aantal uur per dag beschikbaar (mij is verteld dat dit aan de reisorganisatie ligt die de kamers inkoopt)
Er is geen niet-rokersgedeelte en vind ik voor een 4-sterren een groot gemis.
Er is weinig entertainment (alleen op woensdagavond Griekse livemuziek), misschien omdat ik hier in september ben geweest. Overkomende vliegtuigen hoor je goed. Al vroeg handdoeken wegleggen wordt getolereerd, waardoor wij een aantal keren geen ligbedje hadden. Tegen de enorm luidruchtige (Engelse) hotelgasten tot wel 3 uur in de nacht, werd helaas niet tegen opgetreden. Zelf heb ik een aantal nachten wakker gelegen door ruziënde Engelse gasten, blaffende honden en hanen die geen benul van de tijd hadden. De bedden zijn keihard,  gelukkig kregen wij een soft top matras aangereikt. Rioolgeur op de badkamer was nogal aanwezig en lees ik vaker in reviews terug. Bij het zwembad is er geen douche aanwezig.

Eindconclusie
Prijs kwaliteit verhouding van het hotel is  goed. Je krijgt wat je betaalt. Ikzelf zou het hotel 3,5 ster geven.

I have been to many hotels over Europe and I have to say the food was amazing and I give credit to the chefs as it’s the best I’ve ever had by far, Staff are helpful and very friendly, Rooms are clean and tidy and the maids are brilliant, Only thing I need to point out drains smells but that’s a small problem well done floxenia you all deserve a 5 star

Had a great stay again this year, everything is really good, walking distance to local town and beach, great food, hoping to go again next year

Εξαιρετικό ξενοδοχείο σε ένα υπέροχο μέρος στη Ζάκυνθο!

Arrived back home last night after a 7 night stay (8 with the air control issue!) at the Filoxenia Hotel.

I had read the reviews prior to travelling and felt prepared for what to expect in regards to the distance from the beach , food , rooms etc..

We travelled as a family of four, with 2 boys aged 11 & 14 and enjoyed our stay. All of the staff were so welcoming from the moment we arrived, throughout our visit and during stressful last day when our flights were cancelled and we were accommodated for an extra day/night. Reception were so friendly, always on hand to advise and a take the time to chat generally.

Our room was a 2 bedroom family room, 108. It was very spacious looking out to the pool. The only thoughts I'd suggest to management are places / hooks need to be around for the bath towels and also for laundry on the balconies. We were ground floor and nowhere really to hang up swim shorts etc at the end of the day. Not the end of the world, just a suggestion.

The food, many people mention in these reviews. The food that was on offer each night, we enjoyed every meal. There wasn't a huge variety like in some of the bigger hotels but still, good quality. It was a variety each day and no complaints from the four of us.

The entertainment for me is where the hotel lacked. There wasn't any daytime entertainment to get the kids up and involved. The nighttime entertainment could be much better. The Greek night on Wednesdays is probably the best night.

The walk to the beach/town if you like to walk, and the heat isn't too much is ok. Around 20 minutes ish where you'll pass lots of bars, restaurants and shops. Alternatively you can take the small shuttle bus (van) which operated a few times each day and literally takes a few minutes. At the beach , there is watersports which the kids loved

All in all we had a great week in Tsilvili. As we arrived the locals were celebrating St Dennis day over 3 days. Zante town was very busy due to this holiday, but nice to see.
We booked the shipwreck boat tour, which was a great half day out. Also the water village waterpark, again was another fun day.

The boys made lovely friends, and we too met some amazing people staying at this hotel. A wonderful week with fond memories for all.

Thank you Filoxenia!