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2024
Recommandé
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2024
Ce resort fréquenté jadis par John Wayne et Marlene Dietrich était sur le point de lancer d'importants travaux qui devaient s'achever en octobre 2022. Il prévoyait de garder la piscine et le bain à bulles, très agréables après une journée de ski. Les chambres, particulièrement grandes et confortables, allaient passer de 149 à 169, et les six chalets devaient être conservés. Les tarifs devaient également rester abordables pour Mammoth Lakes, où l'inflation faisait rage après le Covid.
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Avis des membres sur SIERRA NEVADA RESORT & SPA
2.7/5
19 avis
Rapport Qualité/Prix
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Les meilleurs à Mammoth Lakes et autour
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SIERRA NEVADA RESORT & SPA compte 19 avis avec une note moyenne de 2.7. Vous pouvez consulter les avis de SIERRA NEVADA RESORT & SPA en cliquant sur ce lien ou partager votre avis sur SIERRA NEVADA RESORT & SPA en cliquant ici
SIERRA NEVADA RESORT & SPA se situe au 164, Old Mammoth Rd , Mammoth Lakes
Lundi
08:00 - 00:00
Mardi
08:00 - 00:00
Mercredi
08:00 - 00:00
Jeudi
08:00 - 00:00
Vendredi
08:00 - 00:00
Samedi
08:00 - 00:00
Dimanche
08:00 - 00:00
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because you charged my card extra $700 without permission
and i saw owner respond under some review
you said want follow up
but how ???
we called several times
nobody answered our email
nobody responded to our call
because your supervisor wasn't there
when we arrived, front desk staff gave us a wrong room , we talked them they gave us another room ( we was there feb23-feb25)
and we paid for our room
march 2th ,i realized they also charged my credit card ($700 without permission) for the wrong room too , when I called the hotel, they said it was a mistake because we tought you have 2 room , they put a note for follow up and told me someone will call you sunday to return the money, i was waiting at sunday but they didn't respond to me , i sent emails but didn't get any answer,
monday i called again to follow up, front desk answerd & said with a bad attitude our supervisor is not here we can't do anything!!!!!!!
you realy should send your employees to customer service training.
we still wait to someone call us back and resolve this issue ....
as soon as we entered the hotel they gave us the wrong room, we reserved a balcony room with Mountain view but they gave us a little room with a small window , when we called front dest , a lady answered & said we have no more room , we upset but asked go down the price of this simple room but she said with a bad attitude no we can't!!!! after that we talked with her supervisor he promised to give us a better room for just waiting half an hour , but when we called back to confirm it the same lady said you should wait 3-4 hours !!!! we don't have any room ready and our supervisor left , we got realy tired , one hours later after so much headache finally they gave us a better room (but room that wasn't same as we reserved)
Initially, they ruined our trip