LAKE VICTORIA SERENA RESORT
Hôtel
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+256 313 221 000
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2024
Recommandé
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2024
Installé sur les rives du lac Victoria, à 10 km au sud de l'effervescent centre-ville de Kampala, ce resort propose des chambres disposant d'un balcon (au moins), d'un bureau, de l'air conditionné, d'une TV à écran plat, d'un coffre-fort, d'un minibar et d'autres commodités. À un peu plus de 200 mètres du bâtiment principal, le club house du golf (18 trous) est léché par les eaux du petit port de plaisance. Bassin de natation, sauna et terrains de tennis.
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Avis des membres sur LAKE VICTORIA SERENA RESORT
4.5/5
51 avis
Rapport Qualité/Prix
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Cadre /ambiance
Service
Ramsey Y.
Visité en octobre 2023
It's good place to be
LAKE VICTORIA SERENA RESORT
Responsable
02/10/2023 à 16:56
Thank you Ramsey for sharing your wonderful experience regarding your recent visit at the resort.
Fena T.
Visité en septembre 2023
BEWARE OF EXTRA CHARGES! I booked a couples massage at the Spa online and paid through their online service. Upon arrival, the manager demanded that I paid for the service again in person. I am now left with two charges for the same massage package. They haven’t contacted me back for my dispute and I can’t believe a reputable hotel would steal from their customers.
LAKE VICTORIA SERENA RESORT
Responsable
03/10/2023 à 09:02
Thank you Fena Tandriarto for sharing your unpleasant experience regarding our services with us. Your feedback will help us improve to the level of our guests' satisfaction.
It is indeed regrettable you were charged twice for the same massage an issue that is being followed up by management. The online payment did not reflected on our side at the time of your departure thus had to be charged again. We sincerely apologize for any inconvenience caused and tasked our staff to be more careful before charging guests that have already presented proof of payment so as to avoid double charging. We would like to assure you that the issue was escalated to online payment services for a refund and feedback will be shared by Maisha Manager on when the amount will be credited to your account. Incase of further information, please do not hesitate to reach Deogratius Birahwa the Maisha Manager on +256 751 705 584.
We hope that you will give us another chance to serve you better.
Regards
It is indeed regrettable you were charged twice for the same massage an issue that is being followed up by management. The online payment did not reflected on our side at the time of your departure thus had to be charged again. We sincerely apologize for any inconvenience caused and tasked our staff to be more careful before charging guests that have already presented proof of payment so as to avoid double charging. We would like to assure you that the issue was escalated to online payment services for a refund and feedback will be shared by Maisha Manager on when the amount will be credited to your account. Incase of further information, please do not hesitate to reach Deogratius Birahwa the Maisha Manager on +256 751 705 584.
We hope that you will give us another chance to serve you better.
Regards
kautha F.
Visité en septembre 2023
One of the very fancy hotels in Uganda. Has even a golf ⛳ course. So the golfers your .... ????
LAKE VICTORIA SERENA RESORT
Responsable
28/03/2023 à 21:00
Thank you Farooq for sharing this wonderful feedback on this platform.Looking forward to hosting you again in the near future.
Amanya J.
Visité en septembre 2023
Excellent ambience with kids play area with warm smiles from staff.
LAKE VICTORIA SERENA RESORT
Responsable
02/10/2023 à 16:58
Thank you Johnson for sharing your wonderful experience regarding our resort and staff on this platform. Looking forward to welcoming you in the near future.
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LAKE VICTORIA SERENA RESORT compte 51 avis avec une note moyenne de 4.5. Vous pouvez consulter les avis de LAKE VICTORIA SERENA RESORT en cliquant sur ce lien ou partager votre avis sur LAKE VICTORIA SERENA RESORT en cliquant ici
LAKE VICTORIA SERENA RESORT se situe au Kigo Road Mutungo , Kampala
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The services the environment everything was decorated well and upto standard
Thank you Serena kigo for hosting us on our day