Publicité
Avis des membres sur LAKE VICTORIA SERENA RESORT
4.5/5
51 avis
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Cadre /ambiance
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LAKE VICTORIA SERENA RESORT
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+256 313 221 000
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Les meilleurs à Kampala et autour
Publicité
Staff ia courteous but not responsible!
The services the environment everything was decorated well and upto standard
Thank you Serena kigo for hosting us on our day
It is indeed regrettable you were charged twice for the same massage an issue that is being followed up by management. The online payment did not reflected on our side at the time of your departure thus had to be charged again. We sincerely apologize for any inconvenience caused and tasked our staff to be more careful before charging guests that have already presented proof of payment so as to avoid double charging. We would like to assure you that the issue was escalated to online payment services for a refund and feedback will be shared by Maisha Manager on when the amount will be credited to your account. Incase of further information, please do not hesitate to reach Deogratius Birahwa the Maisha Manager on +256 751 705 584.
We hope that you will give us another chance to serve you better.
Regards
One of the most impressive aspects was the level of cleanliness – it was impeccably clean throughout my stay. The rooms were not only comfortable but also well-equipped with everything I needed, from a hairdryer to an iron, all readily available without having to request them from reception.
The room's view was breathtaking, overlooking the serene Lake Victoria, and the tranquility of the resort made it a perfect escape from the bustling city. The staff provided excellent service, always ready to assist with a smile.
And let's not forget about the delicious food!
Overall, my stay at Lake Victoria Serena Golf Resort was a truly memorable and enjoyable experience. I highly recommend this wonderful destination.
Management would like to assure you of its commitment in ensuring that you always have excellent hospitality products and services that add value to our guests and exceeds their expectations.
Thank once again the wonderful feedback and looking forward to hosting you again in the near future.
Nous nous engageons à continuer d'offrir d'excellents produits et services d'accueil qui ajoutent de la valeur à nos clients et dépassent leurs attentes.
Merci encore d'avoir choisi de rester avec nous et au plaisir de vous accueillir à nouveau dans un avenir proche.