Avis LA PLAGE BLANCHE Théoule-Sur-Mer

Just very disappointing and not worth the price we paid for the middle of summer. The price tag was comparable to four seasons and equivalent hotel but the service, specifically, was very disappointing.

The good:
- beautiful property which is well maintained.
- quiet and calm atmosphere
- good spa experience
- breakfast buffet was good.

The bad:
- feels like the whole hotel was just really poorly managed. Check in process was not smooth and a lot of details about the hotel were not explained properly. There has not been a single occasion over 3 days stay when our order at the beach club was delivered correctly - incorrect items, order was forgotten, order was delayed for 1 hour etc. Orders at the terrace also took 1 hour + for a salad and was still delivered messed up. We got the impression that a lot of people who worked there were people with very little service experience / kids back in town for the summer. Nothing wrong with that but when you charge such a price the expectation is much higher and that was very disappointing.
- you do not get any benefits really from being a hotel guest for booking of restaurants and the beach club. The beach club spots that you have to pay for get filled really quickly. Restaurant, as we found out when we sat down there, is pre-set menu only. It was one of the most disappointing pre-set menus I have ever had.
- breakfast is especially poorly managed. The system was first come first serve on one day and the next day we got kicked out of the seat we got because apparently it was given to someone else. The staff did not properly explain or provide alternative seating arrangement until we got visibly upset.
- the TV in our room didn’t work for most of our stay. WiFi was spotty. The cleaning was at random times sometimes as late as 4 pm. The mosquitoes made it impossible to stay on the outside patio.
- room floors were really cold with no carpet. We didn’t find any way to regulate the AC in the room which was kept quite cold during our stay.

Management wasn’t motivated to improve our experience in any way. It was just a lot of “sorry” and expectation that we just have to deal with all of that as is.

My advice - save your money and go somewhere else.

???? Château de Théoule – 4 Stars
If James Bond took a holiday, he’d probably book a suite here. Stunning sea views, yacht-spotting 24/7, and sunsets that deserve their own Netflix special. ???? The only mission I accepted? Total relaxation. A château worth storming—with flip-flops and sunscreen!

Wonderful service, gorgeous location. The concierge recommendations were perfect. Best view!!

Went in for cocktails. They were stunning. They even made me my fav one which was off menu. All in all an incredible experience. Best cocktails ever! ????

Un lieu magique ! Le Château de Théoule est un véritable bijou, entre mer et montagne. Le bâtiment est superbe, plein de charme et d’élégance, avec une vue à couper le souffle sur la baie de Cannes. Tout est pensé pour le confort et la détente : piscine, spa, jardins… L’ambiance est paisible, raffinée, et l’accueil chaleureux. On s’y sent vraiment privilégié. Une adresse d’exception pour un séjour inoubliable !

Très bien accueilli par Stéphanie, personnel très agréable et très professionnel.
Nous avons très bien mangé c’était au top.
Merci à eux et un grand merci à Stéphanie.

Nous avons payé un séjour à un prix très élevé pour vivre un week-end exceptionnel. Résultat : une accumulation de négligences.

Aucun service autour de la piscine (il faut appeler la réception pour commander un cocktail !), pas de restauration sur place, des pancartes en plastique qui tombent avec le vent. Un concert annoncé sur le rooftop ? Faux programme. Le rooftop est fermé, le concert est déplacé… et n’a jamais eu lieu.

Les matelas sur la plage sont payants (69€), même pour les clients, et il n’y en avait plus. La douche de la chambre était bouchée, inondation totale, chaussures trempées. Le dîner au gastro (650€) ? Vin non resservi, plus de pain, service inégal.

Ajoutez à ça un produit ménager oublié dans la chambre, des plantes mortes autour de la piscine, et un parking payant non annoncé.

Seuls points positifs : Anthony, directeur du Mareluna, d’un grand professionnalisme, et le voiturier, impeccable.

Le reste ? Une vitrine de luxe sans aucun fond. On ne reviendra pas.

Un lieu magique, hors du temps

Nous avons passé un séjour tout simplement inoubliable dans un véritable château posé face à la mer. L’architecture est à couper le souffle, le cadre est sublime, l’atmosphère paisible et raffinée ,on a le sentiment d’entrer dans un autre monde.

Le service est digne des plus grands palaces : chaleureux, attentif, d’un professionnalisme rare. Mention spéciale à Mathis, toujours impeccable, à Rodolphe, concierge d’exception, et à Oussama, dont la gentillesse et la réactivité nous ont touchés. Sans oublier les serveuses du petit déjeuner, adorables et souriantes dès le matin.

Entre la terrasse panoramique, la piscine, le spa et la vue féérique, chaque instant était une parenthèse enchantée. Un immense merci pour cette expérience grandiose, qui restera gravée dans nos mémoires.
Nous reviendrons, c’est une certitude.

Very nice architecture. The view from the Hotel is not as nice as on the website (i.e. the website doesn't show the public beach on the left and right of the Hotel). Staff was very professional and accommodating. False advertising about the beach: it's advertised as a private beach when in reality you need to pay for the beds even if you are a guest of the hotel. The Manager offered us a day without paying the beds when I flagged the issue. €50 per night for parking sounds extortionate especially when you are paying for a 5* Hotel (much better to park on the road for free). The Hotel only has a 1* Michelin starred restaurant, weird not to have a proper bistro too as in most 5* Hotels.

Breakfast was very good and the staff working at the breakfast were top class. The room was also very nice and up to standard.

Pros:
Lovely architecture of the hotel. Very friendly staff. Very nice rooms.

Cons:
Only 1 restaurant in the hotel which is a Michelin star.
False advertising about a 'private beach' ( Le plage Blanche- as a guest of the hotel you still have to pay for the sunbeds at the beach so it is not a 'private beach of the hotel'.
Couldn't get a lunch reservation at the beach as non guests have equal priority.
Pool area is very small.

Overall a nice stay but the hotel needs to make it clear that the private beach isnt part of the hotel and usage comes at an additional cost.

It's a beautiful chateau, with lovely gardens and an inviting atmosphere. Decorated traditionally and modern French a beautiful spot for photography. The people are very nice. I only give it 3 stars because compared to other 5 star establishments in South of France, it felt like a lot of money to be nickel and dimed along the way. The pet fee is higher than most other places (40 euro per day), the parking also higher (50 euro per day) - in comparison to la ponche in st tropez where each of those are half the price for a more upscale experience. The beach club isn't included - instead "discounted". Furthermore the resort had not yet reached high high season, it felt largely empty while we were there and we still paid high season prices and did not get to stay in the main chateau. We stayed above the pool, waking through the restaurant for an entrance. Lastly, the Jacuzzi is broken and there's only one spa attendant who is also the masseuse.

I will say the breakfast is beautiful and again gardens are serene. But if you're going to spend a small fortune, you might be better off in the city center (like Cannes, or just make your way to st tropez) where the hustle of old town is at your finger tips. I think that if you're looking to stay on property the whole time away from the cities this is a beautiful option.

We accidentally left behind a bag with valuable items, including a pair of sunglasses, in our room. During the first two weeks, I sent several emails with little to no helpful response. But I didn’t give up.

Nearly two months later, they finally replied just to say that nothing had been found. I honestly don’t care if the items didn’t turn up — but really? Two months?

Every time I received an email, it was from a different staff member who seemed to know less than the previous one. From the very first day after we checked out, I kept calling and was always told they’d “check with housekeeping” — but I never got a proper follow-up until two months had passed.

It’s a shame, because the room itself was stunning. But for the price you pay, you expect a more professional and committed staff.

Lieu magnifique et services exceptionnels

Incredible hotel with amazing views. All staff were excellent, extremely helpful and welcoming

My mom, sister and I came here for 3 nights as a second part of our south of France trip. It was a wonderful experience overall. The service was exceptional, the hotel absolutely stunning, and the location was great with a cute town to walk around and nice restaurants to visit close by. I will definitely be back and I recommend this hotel to everyone! The hotel is very accommodating on helping with dinner reservations but we did find they need to be made well in advance so reach out to them ahead of time.

The Château de Théoule is a beautiful beach-side property with exceptionally attentive staff. Everything from their spa, greenery, rooms, pool and restaurants were beautifully decorated, comfortable, and clean.

The hotel is very nice, by the sea. Room was very comfortable. Breakfast correct, but, one morning with a staple inside granola. You servants at the breakfast were very and polite. Swimming pool without any service at all, during 2 days, towels finished nobody came to replace them. We had a bell by the chair, but was fake...AS boy can in the picture the room was not done at 6.30 pm, even after calling the reception at 3pm|When you pay 1100 euros per day, in a hotel with a private beach it doesn't make any sense to pay 55 euros per person to go to the beach and a beach. This is called scamm. The same for the car park 50 euros a day. |This people don't know how to handle a luxury hotel. Don t go

Un moment très agréable

Personnel de l'accueil très hautain. Nous avions réservé le restaurant gastronomique. 2 semaines avant notre arrivée, les jours de fermetures ont changé et nous n'en avons pas été informé. Le personnel de l'accueil ne s'est même pas excusé et quand nous nous en sommes plaint, aucune aide pour trouver une solution ni d'excuses.
Un jeune homme nous a dit qu'il avait appelé tous les restaurants de Théoules et que tout été complet. Quand nous avons décidé d'aller voir par nous même des restaurants à moitié vide de partout. Un autre nous a dit que c'était le même problème pour d'autres clients et quand nous avons dit que nous aurions aimé être au moins prévenu, le jeune homme nous dit " ah oui ca aurait été mieux"...
Malgré des points positifs, cette mésaventure nous fait regretter notre séjour dans votre établissement.

This hotel was perfection. The rooms were thoughtfully designed with high end finishes, the property was well kept and clean, the gardens were magnificent and made the grounds smell so fragrant. The staff were courteous, prompt and extremely helpful. The spa was very nice and the beach club just below the hotel was very close and made for the perfect day in the sun. We will definitely go back someday!

Went to the bar. Beautiful terrace. Great view and nice food

Nous avions été au spa l'année dernière et l'accueil été au top ...la responsable nous avait même fais visiter tout le château ...de retour cette année quelle déception : après avoir essayer de joindre l'accueil au téléphone pour un rdv sans réponse nous nous sommes déplacés et là nous avions juste l'impression de « déranger » la personne à l'accueil a été juste désagréable. Dommage nous ne reviendrons plus.

Absolutely gorgeous property. Great breakfast and lovely staff in the bar. Now for the rest; atrocious welcoming staff, beach is closed on Tuesdays and Wednesdays which hardly makes this a 5star property with a private beach. No service at the pool (you have to personally walk to the main building to order - again not 5star worthy). Finally check which room you book - they advertise an entire category as room 19 (the one looking at the tower with the tub) but you might not get that room as happened to us even if we paid quite a bit more to have exactly that room. Now in conclusion Theoule is a gem on the French Cote D’Azur and the chateau has been so beautifully renovated but the experience and hospitality falls significantly short of a five star hotel.

*Séjour décevant pour les 30 ans de mon épouse - Cet hôtel ne mérite pas ses 5 étoiles**

**Problèmes dès la réservation :** Pas de confirmation de paiement, pré-check-in défaillant, conciergerie qui envoie une brochure inachevée avec pages blanches. Jamais informés des travaux bruyants sur la plage face à notre chambre. Parking annoncé gratuit mais facturé 50€/jour.

**Chambre négligée :** Terrasse sale à l'arrivée (cendrier plein, chaises éparpillées), femme de ménage antipathique. Équipements défectueux : porte difficile à ouvrir, lampe cassée, frigo pas froid, douche alternant chaud/froid. Aménagement spartiate malgré grande terrasse. Pas de livret d'accueil.

**Service déplorable :** Ménage bâclé (produits non remplacés, eau oubliée), service du soir fait qu'une fois sur 7 jours. Nous avons dû réclamer 3 fois coussins et fer à repasser.

**Spa décevant :** Responsable désagréable, 2 massages identiques malgré demandes spécifiques, musique qui coupe toutes les 2 min, bruit constant des rideaux, jacuzzi et bain norvégien HS. Prix élevés pour qualité médiocre.

**Restauration catastrophique :** Petit-déj médiocre, une tartelette aux framboises moisies renvoyée puis resservie avec la même framboise retournée (!), club sandwich niveau station-service. Au restaurant gastronomique : obligé de me lever constamment pour eau/vin, chef de rang désagréable.

**Cerise sur le gâteau :** Voiture enlevée par la fourrière sur conseil du voiturier mal informé.

**Seul point positif :** M. Blackstein, directeur restauration, seul professionnel de l'établissement. Après nos plaintes, il nous a fait passer du bistrot au brunch exceptionnel du Château de Berne et nous a offert une bouteille de 1998.

**Conclusion :** L'hôtel cache qu'il y a 2 bâtiments : l'historique (charmant) et une extension récente sans âme type motel américain. Malgré remboursements partiels après plaintes, cette expérience fut stressante et indigne d'un 5 étoiles. Personnel non professionnel (sauf M. Blackstein), équipements défectueux, hygiène douteuse. À éviter absolument.​​​​​​​​​​​​​​​​