PURE MONTAGNE RESORT & SPA ^{* * * *}

This is not a resort. It's a holiday apartment complex where you can purchase dinner (an extra ~€100 pp), breakfast (€13.50 pp per day), breakfast (€13.50 pp per day), access to the spa (€55-90 pp just for access) and massages (€100+ per massage, and does not include spa access). This "easy jet" model made it a terrible experience for us. I would have preferred to pay a higher price per night and get free breakfast and access to the spa than pay €191 for the appartment and get charged every time I want to do something.
The staff kept repeating that the restaurant, spa and holiday apartments are separate businesses, so you need to keep paying each unit individually. Quite frankly.. the legal structure of their business is not the customer's problem. To a customer, this should be one smooth experience across all establishments.
Other areas for improvement:
There was no guidance from the receptionists on things to do during this stay.. at a supposedly 4* "mountain resort", you would expect to be greeted with questions such as "what are you planning to do during your stay with us? Relax, spa, skiing, hiking? Would you like some recommendations of things to do in the area?". We had none of that..
Staff was a mixed bag, some really nice and helpful, some quite rude and grumpy
Room was missing basic kitchen things, like sponge and fairy soap, kitchen roll, cutting board
Restaurant menu doesn't change every day so unless you're prepared to eat the same thing every evening, best to do other bookings or plan to cook. Food at the restaurant was okay but not mindblowing and not all in season. We went to the Auberge de la Roche in Valdeblore only 20mins drive away during our stay, and that was a spectacular experience; highly recommend)
Price for the spa is shocking; €55 for an access to 2 jaccuzi and 2m2 steam room with showers.. you don't even get given a robe and slippers. The views are nice but not worth that price. Massage was fine, but no complementary access to the spa before/after the massage, which is the first time I ever see this.
Extra for the dog was €22 per night but the property didn't include any dog bowls, treats or dog bed, which I've seen when hotels charge above the €15-20 range per night
There was a group booking during our stay, so it seems every time we wanted to sit somewhere or book something, we couldn't because it was booked for the group. I really felt we were not important guests to the hotel compared to the group booking.

As a guest, I felt exploited. We spent a total of €1142 over 3 nights and our experience was quite negative relative to what we paid. I get that profits are important for any business, but at Pure Montage Resort, it felt like everything was about profit. I would strongly recommend investing is a full time employee with the right experience in hospitality, who's full time job is to think about customer experience and have that person incentivised by the amount of repeat customers.

This is 3* and not 4* to us, and we will not return unless customer experience is drastically transformed.

Très moyen pas à la hauteur d’un 4 étoiles…. Gestion catastrophique de la clientèle ! Pas de place au bar du jamais vu ….

Super séjour au sein de cet hôtel. Personnel très agréable. Geste commercial très apprécié de la part des employés du SPA à la suite d’un quiproquo avec d’autres clients.
Cependant la télé ne fonctionnait pas de manière optimale (sans doute un problème d’antenne). Et la literie de notre lit deux places était composée de deux matelas qui s’écartaient donc sans cesse: je vous laisse imaginer l’inconfort pour un couple.
Chambre propre et agréable malgré tout, je recommande!

Jolie lieu. Bar très sympa.Mais le service est absent. La réception ne gère pas les réservations de leur restaurant. L'accès au spa est payant en plus de la chambre. Aucune attention dans la chambre. Et on a eu le droit à une douche froide. Dommage pour le prix...

This charming resort captivates with its rustic elegance. Impeccably maintained rooms offer a cozy retreat, while the attentive staff ensures a warm welcome.

The picturesque surroundings and delectable local cuisine make it a delightful escape. Highly recommended for a tranquil and memorable stay.