Avis LES JARDINS DE LA VILLA & SPA Paris

Lovely quiet hotel not far from Porte Maillot stations. Staff very welcoming. My room was very comfortable, not cramped. Well appointed. Was able to enjoy the sauna one day as well which was nice for Jet lag. Would come back!

J’ai beaucoup apprécié mon séjour dans cet hôtel ! La chambre était propre, le petit déjeuner varié, et pouvoir profiter du hammam/sauna et de la salle de sport inclus a été un vrai plus!! L’emplacement est idéal, proche du métro et à deux pas des sites incontournables de Paris. ||Un grand merci à Manal et Milos qui ont été aux petits soins, toujours disponibles et très professionnels. Je recommande sans hésiter et je reviendrai avec plaisir !

Super service

Cute and very clean place, we were looking forward to return to our room. Excellent and quite charming the staff, if I could give more than 5 stars, I would do it: very friendly, ready to help and with a good sense of humor! Big “thank you” to Milos for his professionalism and very positive attitude! Overall it’s a pleasant experience, don’t have anything bad to say about the Les Jardins de la Villa ! Will come again! Greetings from Lithuania!

Hôtel a 10min a pieds des champs Elysées, acceuil très bien, belle chambre, services sympas sur place. Rien a redire !

Nous profitons régulièrement de cet hôtel charmant et bien tenu, très calme

Accused of stealing a bottle of champagne from the bar…I don’t even drink alcohol. Situation escalated as manager and five of his staff became verbally and physically abusive issuing threats to the point I had to call the police. Three officers arrived on scene. Staff had planted an empty bottle of champagne on my table and tried to accuse my friend who had also booked a separate room at the same hotel. Matter has been escalated with the necessary authorities. Please check the minibar before leaving your room to avoid this scenario. Rooms are also very small and dark. Not recommended.

The hotel is not located in the very city center, but it has convenient access to many attractions via Line 1. The breakfast was quite basic and not particularly delicious, but overall, the stay was comfortable.

I swear before God that the experience Iam writing below is a true account of what happened at this hotel and if I am lying, may God Almighty strike me dead.||||This is the worst hotel in the world operating a sophisticated scam in the heart of Paris. Julian, the manager, verbally attacked and abused me, threatening to charge my credit card for items I did not use. His exact words were and I quote: “You have no idea what I else I will charge to your card when you leave this hotel.”||||The staff like Julian, are equally verbally abusive and I had five of them scream in my face threatening me. This has all been recorded on my phone and I have the evidence.||||When checking out of this hotel, ensure you call staff to check the mini bar in your presence as staff and management plant empty bottles in the rooms of guests to charge them for items not taken.||||Immediately after I left my room to check out at reception, a member of the team went into my room to place an empty bottle of champagne on my table to then bill me for it. I had suspected staff of foul play when one of the ladies at the front desk accused me of drinking champagne from the bar. Perturbed, as I don’t even drink alcohol, I denied taking a bottle of champagne. However she insisted I had. So I asked her if we could go to my room together so she showed me what I had supposedly drank. She then bolted out of the reception and took the back stairs to my room on the first floor, while I was waiting for the lift; to place an empty bottle of alcohol on my table claiming I had drank this. To say I was shocked is an understatement! There was absolutely no empty bottle of champagne on my table when I had left the room! She then changed the story to that I had left the empty bottle in the fridge so housekeeping had taken it out of the room and placed it on the table. What a truly bizarre sequence of events and stories!||||1)Why would housekeeping go to my room immediately after I checked out?||||2)Why would housekeeping take an empty bottle of champagne from the fridge and place it on the table?||||3)If there had indeed been an empty bottle won’t you place it in the bin? Why would you place it on the table?||||Staff then tried to accuse my friend of drinking the alcohol. The day before, my friend had missed her train to Nice so had placed her luggage in my room whilst awaiting her early morning flight. We had returned to the hotel at 2-3am and then my friend left at 4:30am for her early morning flight to Nice. When I called my friend to ask if she had taken alcohol from the bar, (I didn’t think she had as she had been in my room for less than 2hours to take her bags and freshen up); she was very shocked and said she had never taken anything from the bar!||||What followed later was a most disturbing scene. Five members of the team including the hotel owner, Julian, verbally attacked me in the lobby for “stealing” as I tried to explain to them, I do not drink alcohol so that was definitely not me. Julian called me uneducated, poor, and a disgusting human being. He threatened to report me to the police and stated he would charge my credit card with other items as soon as I left the hotel. He then approached me violently and made to grab my suitcase. I immediately called the police and three officers later turned up. Whilst the hotel charged my card under duress and without my authority, the police officers informed me the hotel could not file a claim for a €39 bottle of champagne as no crime had been committed. The officers empathised and informed Julian had said he would not file a police report and even if he had, there was no grounds for a police report.||||I have taken this incident further with the necessary authorities in the UK to recoup my money and I have reported them to British Airways Holidays, where I booked my holiday.

Je tiens à exprimer ma sincère gratitude envers Adrien, le réceptionniste de l'hôtel. Dès notre arrivée, il a su créer une atmosphère chaleureuse et accueillante. Son professionnalisme et son attention aux détails ont grandement contribué à rendre notre séjour inoubliable. Adrien a répondu à toutes nos questions avec une grande patience et a même pris le temps de nous recommander des activités locales qui ont enrichi notre expérience à Paris. Un service impeccable qui mérite d'être souligné ! Merci, Adrien, pour votre dévouement et votre gentillesse. Nous reviendrons avec plaisir !

Hôtel propre, confortable, et chaleureux.|Un grand merci à Milos pour son accueil !|Petit-déjeuner varié et copieux ( salé, sucré, jus de fruits et viennoiseries )|Salle de sport et spa à disposition.|Nous reviendrons sans hésiter avec plaisir !

Avec mes amies nous avons passer un séjour incroyable dans cet hôtel! Les chambres sont très confortables et irréprochables. Le personnel est très accueillant et monsieur Milos très courtois et prévenant. Seul regret : ne pas avoir eu le temps de tester le spa et la salle de sport.

Superbe expérience dans cet hôtel aux prestations de qualité, autant sur les produits, la nourriture, que les services annexes proposés. Très propre, et soigné. Personnel charmant et à l écoute, à proximité, à pied des Champs Elysées.

Merci infiniment aux Jardins de la villa et également particulièrement à Milos pour leur accueil très chaleureux. On a passé une soirée reposante dans une chambre nickel.
Le petit déjeuner le lendemain matin était parfait, avec une belle diversité de choix.
Je vous recommande l’établissement qui est en plus très accessible en voiture et en transports en commun

Petit hôtel mais vraiment parfait pour une étape a Paris.
Les chambres sont de taille plutôt réduite mais très bien finies et aménagées. La salle de bain est parfaitement propre et les linges fournies sont de bonne qualité.
Enfin 2 mentions spéciales:
le petit déjeuner est excellent. Large choix, produits frais, service au top, bref un régal tous les matins.
Et le staff est très attentionné, toujours le sourire, toujours disponible pour aider.
Je ne peux que recommander !

I have had the opportunity to visit Paris over a dozen times, staying always somewhere new. Great place!

La experiencia en este hotel ha sido de lo más desagradable. Para empezar, me tuvieron esperando en el lobby hasta pasadas las 16:30, cuando el Check-In debería de ser a las 15:00, mi reserva ya había sido pagada con anterioridad, y había avisado sobre que hora iba a llegar.

El personal es desagradable, manager incluido, un servicio muy pobre y más para un hotel de 4 estrellas.

Al Check-Out, entrego las llaves y pregunto si queda algo por pagar y me dicen que no, al dia siguiente, me cobran por algo que no he consumido, mismo indicándoles que soy alérgica al alimento que me están cobrando, ni siquiera lo revisan.

Lamentable, no recomiendo para nada visitar el establecimiento.

Très bel hôtel, propre et bien charmant ! Nous avons très bien été accueillies par Souleyman lors de notre courte visite en septembre. Merci monsieur pour votre accueil chaleureux, votre professionalisme et surtout pour votre gentillesse. Rappelez-vous que vous avez donné le sourire à quelqu'un grâce à votre amabilité et votre empathie.Nous recommandons cet hôtel

Alison et Myriam

A very wonderful stay! Room, bed, bathroom…were all excellent and kept super clean I really enjoyed the sauna, it’s a must in your stay.
The staff was very careful and kind with me, they made me feel at home. Even one night when I felt bad, they were there to help me.
Ideal location for transportation, restaurants and amusement…even walking or by bike it's easy to get everywhere.
The breakfast was outstanding, with great variety to choose from, my favorites: pain au chocolat, the cheeses and the hot chocolate (I wish I had brought some with me). It was a delightful experience.

Das Hotel war akzeptabel, jedoch würden wir es nicht erneut wählen. Die Badewanne machte keinen gepflegten Eindruck und die Toilettenspülung funktionierte nur unzureichend.

淋浴間的熱水不足

Schande: een stuk hout valt op het hoofd van mijn dochter: management is niet bereikbaar voor 4 dagen

Chambre très confortable, lit vraiment top avec un confort incroyable. Le jeune homme Milos de la réception est vraiment à l’écoute et très accueillant et aimable|Le petit déjeuner était vraiment bien, de multiples variétés! |Idéal pour un moment de détente en toute sérénité

Excellent accueil et service au top.
Cet hôtel est idéalement placé pour une escapade parisienne. On peut se rendre au Palais des Congrès à pied et sur les champs Elysées également pour les marcheurs.
Pour la chambre, rien à dire, c'est un 4 étoiles.

Everything started well with the hotel, up until our last day.
This was for us a business trip, and on our last day (A Monday), we informed reception that we would like to have a late checkout, they said that exceptionally they’ll allow us to leave at 13:00 instead of 12:00. We had meetings downtown that morning, and we rushed back to the hotel and made it there by 13:04 (we’ve taken two metros to get back on time), the two ladies refused to give us a break and decided to charge us an extra night!!! We asked to be little understanding and explained that they work in the service industry and it’s a common practice to cut clients some slack!! I even agreed to pay a fee, or a day use. They simply refused and went ahead and charged my card for one extra night 220€.
Being a travel industry professional, I found this behavior unacceptable and disgraceful, there is a big part of what we do in our jobs, it is called, customer service, and it is more important in the hotel and tourism industry.
We have decided to take this with the local authorities in France and with the local Hotels and hospitality associations to make sure they put a stop the abuse we went through!!!

Bueno os comento mi experiencia, reservé con pago por adelantando . Al llegar al hotel nos han tenido 6 horas sentados en el recibidor sin permitirnos hacer el booking porque no aceptaban pagar con Apple Pay( una retención de que hacen en caso que haya algún problema con la habitación ) pues hemos buscado miles de formas , llamamos a booking, porque en la página no dicen que se necesita targeta física .
Fue muy desagradable la atención por parte de la manager, nada resolutiva, finalmente tuve que pedir un favor a una persona no hospedada en el hotel para que dejara sus datos bancarios.
No llegó a comprender cómo no aceptaban el pago con la misma tarjeta virtual con la que se realizó la reservación . Pasamos un momento muy desagradable . Atención pésima .
Las habitaciones no tenían cepillo dental .
No repetiría sin duda.

Serviço impecável, profissionais muito solícitos, sempre que precisei de algo, o serviço foi muito ágil. O quarto é lindo, cama muito confortável e tudo muito limpo. A TV tem muita variedade grande de canais. Conta com saunas e academia. O café da manhã é variado, com produtos de qualidade e delicioso!

Merci beaucoup à Mr Milos pour sont accueil chaleureux, professionnel et très efficaces ! On à passer un super moment dans votre établissement le sauna et le hammam au top la chambre double delux avec baignoire et le petit balcon c'étais parfait le lit était confortable merci encore on reviendra des que possible ! ! ????

Au top ! Dès l'accueil, personnel super sympa. Chambre spacieuse et confortable (au passage merci pour la petite attention ????). Spa d'excellente qualité. Bon emplacement et bien situé. À la prochaine ! Merci

Hôtel parfaitement placé par rapport au palais des congrès.
Les chambres sont propres et confortables, le seul défaut que je puisse relever c'est un petit manque de détartrage et le lavabo qui s'écoule très mal.
Le service est impeccable et l'équipe très gentille.
Merci à vous !