O verdadeiro hotel de charme de São Miguel. Localizado nas Furnas e num dos mais ricos jardins botânicos da Europa é um lugar por excelência para passar tempo de qualidade e em contacto com a natureza. Tem excelentes condições para termalismo e spa, óptimas instalações, um staff dedicado e extremamente profissional e uma localização central na caldeira vulcânica das Furnas. É uma das minhas primeiras opções para um retiro revigorante em São Miguel. Recomendo vivamente!

Loved every minute of our stay...we will be back! The rooms are nice, the service is outstanding and accessing the park after hours is delightful. The free breakfast offered many options and dinner at the restaurant was top notch. The spa services were also top notch.

זה פשוט גן עדן עליי אדמות. שמורת טבע בתוכה מלון. מים חמים 24 שעות ביממה. מסעדת גורמה

Local magnífico.

Spätankömmlinge bekommen an der Bar bis 23 Uhr noch was zu essen! Super Warmwasser Pool zum entspannen nach langen Wanderungen. Das Frühstückstücksbuffet ist klasse. Die Betten sehr bequem, nicht zu hart aber auch keine Durchhänger. Und die Heizung funktioniert, ist Anfang April schon mal nötig. Tresor im Schrank.

I am specifically reviewing the restaurant at this hotel. The 4 of us dropped in for lunch to try the traditional Azorean “Cozido”. The service, quality of food and experience was
5stars! We were so glad we tried this meal and it’ll be a fond food memory!

Waren im Restaurant zum Essen und vom gehobenen Ambiente sowie dem zuvorkommenden Service sehr begeistert.
Die Küche ist ganz hervorragend und der Cozido sensationell lecker.

Nous n'avons pas essayé l'hôtel mais le restaurant en service de soir pour un cozido pour deux. Le plat était raffiné et très bon. Le vin (40€) superbe et le service très professionnel.on a clairement en ie d'y retourner pour essayer d'autres plats.

BOM...

If you’re going to Furnas, it really doesn’t make sense to stay anywhere other than here. The garden and the thermal bath are *the* things to do in town, and if you stay at the hotel you have 24/7 access to both. Otherwise access is limited and you need a ticket. The rooms are pretty standard hotel rooms, but the location really can’t be beat. The garden is so beautiful, one of the best botanical gardens I’ve visited, and the thermal baths are such a neat experience, and it’s nice to just walk back to your hotel room shower instead of having to use the communal ones. The restaurant was also great!

We LOVE this hotel and always stay between the US and trips to Europe. The staff (everyone from the door man to the reception, the waitress staff and housekeeping) is exceptionally friendly and goes out of their way to make sure your stay is amazing. The breakfast is the best in Portugal (and we have stayed in many Savoy hotels). The juice is fresh squeezed, the fruit is fresh with good presentation, there are many savory hot dishes and the pastries are plentiful. There is something for everyone. The rooms are clean and comfortable and we have stayed in both the older section of the hotel and the newer section and we like both. The mineral pool is amazing and having the wonderful robes helps when you get out. We liked the robes so much we ordered some. The indoor facility with the pool, Turkish bath, sauna and massage is clean and well kept. The botanical gardens are out of this world and will take you awhile to walk through. Don’t miss these because they are exceptional. We love coming to Furnas and we have stayed in other hotels here but now we will only stay at this hotel. Don’t miss it, you will not be disappointed.

Cet hôtel représente beaucoup pour nous et c'est avec plaisir et impatience que nous revenons très régulièrement.
Le cadre, les jardins, les bassins, le personnel...
Tout est parfait, continuez comme cela.

Restaurante e serviço de excelencia.
Staff atento e simpático

I did not stay at this hotel, but booked lunch here, and we visited the gardens and hot springs. The reception staff were helpful, and the waiting staff were polite. If you can avoid the vegetarian option on the menu, please do avoid it. The chef is capable with all things meat, but my main course which was the vegetarian option was appalling, completely tasteless apart from dollops of sour purée of some sort. We mentioned this to the waiter, who hopefully relayed this through to the kitchen, so hopefully the feedback is acted upon. When a restaurant in this day and age is still so meat heavy in its menu choice, the kitchen should understand the importance of creating delicious vegetarian plates to move with the times. The hot spring that was operational when we visited was the large central pool. The change facilities were dirty and of a very poor standard, clearly, the cleanliness of the change rooms, showers and toilets were poorly monitored when we visited. There are no signs around to guide visitors on personal hygiene. As this is a communal space, I think much can be improved on guiding the patrons about personal hygiene to make the hot spring experience more enjoyable for everyone. The gardens at the hotel are remarkable and should not be missed on a visit to Sao Miguel island. Be sure to allot enough time to the gardens as there is so much to see here.

Tudo muito bom. Mas um apreço especial ao senhor Humberto e ao Chef Pedro, que foram muito profissionais e simpáticos.
Adorei as recomendações do Humberto
assim como a comida do chef Pedro.
Melhor sushi que já comi, assim como a carne japonesa que provei, que irei pensar durante muito tempo como é que é tão tenra.
Dito isto, tenho que sublinhar que foi tudo perfeito. Obrigado.

Super hotel und Service. Sehr freundlich.

Hotel paradisíaco.

Pra mim é o melhor Hotel de Portugal e da Europa.
Devia ser 5*
A experiência é fantástica desde o check in ao check out.
Há uma funcionária da recepção que é uma simpatia, os funcionários do pequeno almoço são super profissionais e atenciosos.
O pequeno almoço é Super, mas super delicioso e muito variado. Os quartos super Limpos, aliás todo o hotel é limpo, já perdi a conta de todas as vezes que já lá fui, mas tenho sempre vontade de voltar mais e mais.
Parabéns

My believe is that the hotel will be 9/10 - 10/10 when they finish their reconstructions. Now we were a bit disappointed.
Everything could have been better if the hotel would understand that if they are under reconstruction (even if it’s a part of a hotel) and they don’t close up for them, the service and appreciation of the guests should be 10/10. You can add perks during breakfast, you can give upgrades to the rooms, free dinners or snacks, the possibilities are endless, those are just a few that we meet when staying in hotels that are being reconstructed.
We booked this hotel for our honeymoon long time ago and we got a message about reconstructions. But we booked it partly of the jacuzzis, so the hotel trying to downplay the importance of them and also the bar reconstruction wasn’t cute. If we can pay less in the hotel nearby without any reconstruction why should we pay same here? :) Meaning that if hotel is trying to do both - accept guests and not close up for reconstruction they should provide some perks to keep their attractiveness. Because the truth is we were affected by the fact that those areas didn’t work, also by the lower quality of “new bar area” and services/foods they provide, though the hotel thought and told us that’s ok. I think that if we would’ve gotten a better room or some perks upon arrival that feeling would be compensated a bit. But now the feeling that we left with was - we did pay the same amount as the guests paid before the reconstruction and will pay after, guests who will be able to enjoy those areas, but we weren’t compensated for that. And of course - hotels policy can be whatever. That’s not our decision. But it’s just not how the higher class hotels usually handle those situations.
So I believe it will be a great hotel after. And for their “reconstruction” period I suggest to work on guests happiness a bit more. Because it’s not easy to earn a higher rating, but it’s super easy to lose it.

Solo puedo decir cosas buenas, excelente trato, todo cuidado al detalle, descanso y relax. El desayuno de primera calidad. La comida exquisita llena de sabor, cuidando las alergias al mínimo detalle. Personal amable y educado. Su piscina cuidada al igual que el jardín con su piscina termal una maravilla.

Good

Love this place, I wish to visit it again someday

Loved everything about it!! I recommend it to everyone!!

Excellent hotel!

Très bel hôtel complètement rénové , chambres très spacieuses avec une vue sur le jardin , et un lac absolument fabuleux , ferrugineux ou l eau jaillit des entrailles de la terre à 38 degrés
L''hôtel possède un jardin botanique , c est un paradis

Superbe hotel. Endroit calme avec accès au très beau jardin et à la piscine thermale. Deux autres petits bassins pour les enfants et les plus discrets. Jardin et piscine payant pour les non-résidents.
Le p'tit déj. varié et copieux. Prix normal @ €123/nuitée. Donc, faut profiter quand l'hôtel propose des remises.

Superbe hôtel 4 étoiles complètement Art Déco. Implanté dans le fabuleux parc botanique du même nom dont l'accès est libre jour et nuit pour les clients de l'hôtel (sinon, 6.00€pp). Ce parc propose un énorme bassin où se baigner dans des eaux thermales à 38°C. (Les peignoirs de bain sont inclus dans la chambre.) Un rêve! C'est un peu cher mais en février nous avons payé 96.00 la double, pt dèj.(buffet de qualité) inclus, en passant par le site "http://www.visitazores.com". Et Furnas vaut le détour.