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Avis des membres sur THE GEM HOTEL-SOHO
2.5/5
13 avis
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THE GEM HOTEL-SOHO
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Publicité
She wanted to make a photo copy of my credit card even though I already paid for the room and deposit. Seems shady to me. Slow elevator, dusty rooms walls require spackle.... overall lacking.
Good location just out of the hustle of downtown and the financial district.
First, check-in. I was told that check-in is at 3pm, which is fair. But when I arrived at 3.30pm, the room was still not ready and I had to wait another 15-20 minutes before I could go in. Strike one.
After checking in, I wanted to take a shower to freshen up. Turns out the hotel didn't provide any soap (?!???!). I asked the front desk about it, and they said that they're out of stock. Yes, a hotel that's out of soap for its guests. Strike two.
The bathroom was also in subpar condition. The paint in the bathtub was peeling off (see photo). The shelving was wobbly. The pipes seemed to be clogged. At this point I was completely over it. Strike three.
The hotel's location seems pretty good, at least. It's walking distance to a number of train stations, and there are plenty of shops nearby. Too bad it seems to be poorly managed. Would not recommend.
This isn't a luxury hotel, but the room I had was clean and reasonably well kept. Everything worked as it was supposed to. Some of the lighting fixtures were old, but ive seen that in much more expensive hotels as well. Desk service was great, the woman working there when I checked in was totally awesome.
I didn't mind the street noise, but I live in a city, so I'm used to it. If you live in the suburbs or a rural area, NYC is going to be shocking to you regardless. It's not on the hotel to keep the streets quiet.
I'm leaving 4 stars as my stay exceeded my expectations. I can't give 5 because I wasn't really fond of hearing people get it on. Outside of that, decent place.
Rooms are falling apart and they smell musty.
AC unit was absolutely gross and full of dust and mold.
Paint peeling off the walls.
A staff member accused me of breaking the no smoking policy and physically attempted to break into my room when I was in a towel getting out of the shower. I had to physically block the door to keep them out. Even though I had not smoked in the room, the hotel then charged me $200 after my stay and refused to refund it when I called claiming that I had smoked in the room. Stay anywhere else.