HOTEL SOLVERDE SPA & WELLNESS CENTER * * * * *
Hôtel
•
€€€
2024
Recommandé
•
2024
Hôtel aux chambres climatisées et décorées dont des suites, certaines à balcon avec vue mer, spa et piscine avec accès à la plage.
169 chambres climatisées très confortables avec une décoration sophistiquée. 111 chambres supérieures et 5 suites possèdent un balcon avec vue sur mer et sur l’espace vert de 2 ha qui entoure l'hôtel. Piscine extérieure et accès direct à la plage. Excellente gastronomie portugaise servie au restaurant. Petit-déjeuner savoureux. Personnel adorable. Très bon spa. Parfait pour une escapade à Porto. Pas loin de l'hôtel, la charmante petite ville balnéaire d’Espinho mérite d'être visitée.
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Avis des membres sur HOTEL SOLVERDE SPA & WELLNESS CENTER
3.6/5
25 avis
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Les meilleurs à Porto et autour
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HOTEL SOLVERDE SPA & WELLNESS CENTER compte 25 avis avec une note moyenne de 3.6. Vous pouvez consulter les avis de HOTEL SOLVERDE SPA & WELLNESS CENTER en cliquant sur ce lien ou partager votre avis sur HOTEL SOLVERDE SPA & WELLNESS CENTER en cliquant ici
HOTEL SOLVERDE SPA & WELLNESS CENTER se situe au 212, Avenida da Liberdade , Porto
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I saw him being rude to another customer too. It seems to be a character problem. Management should reconsider training him again.
É bom o locar é muito chique fixe
First and foremost, the noise level in our room during the night was unacceptable. Our neighbors in the room above us were incredibly loud, making it difficult for us to get a restful night's sleep. Despite our attempts to address the issue with hotel staff, the noise persisted throughout the night, greatly disrupting our stay.
Additionally, the quality of the accommodations left much to be desired. The bed in our room creaked loudly with every movement, making it nearly impossible to sleep peacefully. This lack of comfort is not something we would expect from a hotel of your caliber.
Furthermore, upon arrival, we were dismayed to find that there was only one towel provided in our room, despite our reservation being made for two people. Typically, hotels of your standard provide two towels per guest, yet we were left with inadequate amenities. Additionally, we were unable to locate any slippers or bathrobes to use when accessing the spa facilities, forcing us to enter in our own clothes and trainers, which was not only inconvenient but also detracted from the overall experience.
Perhaps the most concerning issue arose during our check-out process. We were informed by the manager who accepted our payment upon arrival that the full payment for our room and the city tax had been processed. However, upon checking out the following morning, another manager insisted that we pay the city tax again, claiming that it had not been included in our initial payment. This discrepancy in billing was not only confusing but also concerning, as it suggests a lack of transparency and potentially unethical practices.
Given the subpar experience we had during our stay, I believe it is only fair to request a refund of our payment for the room and the city tax, as well as monetary compensation for the inconvenience and moral damage caused by the issues outlined above. I trust that you will take this matter seriously and address it promptly to ensure the satisfaction of your guests.
Thank you for your attention to this matter. I look forward to your prompt response and resolution of these issues.