HÔTEL DREAM CASTLE ^{* * * *}

Wer sich an der Bar zb ein Bier genehmigen möchte zahlt gute 10 Euro dafür finde ich persönlich überzogen

Where do I start!||Restaurant : One of the most terrible meals I have ever had at the rotisserie dinner restaurant. It’s €39 for adults and €20 for kids with no drinks. The food is stale, tasteless, lying outside for hours, The meats were under harsh lights making them dry, chewy and inedible. And staff is so so rude. When you enter they literally demand payments and no please or thank you. ||Breakfast: Totally disgusting! Eggs were made out of powder, bacon burnt and dry and boiled eggs that never boil. Nothing gets refilled, cleaned or replaced. Everything is just filthy and dirty. The staff is apathetic and robotic. We went one day at 7 am and it was okay but the other day at 10 am it was total Serengeti with chaos and people running around and filling their bags with baguettes and bottles with juices. I cannot complain the hotel here as some people behave horridly and try to pack their snacks and food for Disney.||Staff: Rude and just apathetic. The bar staff did not know how to open a bottle of wine and generally so slow and careless. The staff at reception were just tired and looked so exhausted by people coming and going. ||Rooms: Very basic and bathrooms look like a three star or two star hotel. It’s clean and functional but very outdated and listless with doors not closing properly or the flushes not working.||Hotel: Very outdated, dirty sofas and lounge area and the pool are is sultry and it’s a small pool with edgy, unsafe rock like structures. The changing rooms are worse than a public toilet. Just filthy and unkept.||Shuttle service: Nightmare as the shuttle covers 4 hotels as well. There were buggies, kids, screaming babies and very rude people. Shoving for seats while going to Disney and coming back. ||People who have given this a 5 star have never stayed in a proper hotel. Those reviews are so deceptive. I will never ever recommend this hotel to anyone. A campsite would be better than this nightmare!

Absolutely vile disgusting workers who work here I’ll never come here again rude made me feel like I had to leave the breakfast buffet without eating my food as they where so rude it was unbearable.||||The worse thing is I PAID EXTRA for breakfast ???????? avoid with all costs purely just because of how appalling the staff are. They have let down a beautiful hotel. GET NEW WORKERS!!!!

Truly a beautiful hotel with stunning decor and a calm, welcoming atmosphere. From the moment we arrived, we felt taken care of. We were checked in by Quentin, who was absolutely amazing – so helpful, kind, and genuinely warm. He made the whole process smooth and pleasant, and set the tone for a perfect stay. Highly recommend this hotel if you’re looking for comfort, style, and exceptional service!

The rooms seem really dirty. The carpet needs to get renewed or a deep clean.
We asked for water (after midnight) and there was nothing. All vending mashines were out, bar was closed and the reception didn't have any bottled water either. No complementary water in the room. That shouldn't be a 4 star hotel.
Also, vending Maschine didn't work and took my money for a different product. The reception didn't help with that issue either.
The staff seems nice, first floor is stunning and location is really great.
But overall, the hotel needs some updates.