HÔTEL STAR CHAMPS-ÉLYSÉES ^{* * *}

Stayed here with husband and teenage daughter. Great location, if you are arriving via metro as you come up the stairs you get a view of the Arc de Triomphe and the Eiffel Tower! Only a couple mins walk to the hotel. Although we were early the hotel checked us in as room was available. Room very nice and you can see the Eiffel Tower from balcony (room 602). |There is a spa and a nice pool, ideal after a day of walking! Charge is €30 per room for the duration of your stay. |Staff very friendly and helpful, arranged a taxi back to CDG for us and held our luggage. A great hotel.

Fantastic hotel. Staff very helpful and friendly. We arrived a little early but they accommodated us by letting us have one of our rooms before check in which was much appreciated. The rooms, which we had two adjoining as there was five of us, are more than adequate, very modern and very clean. The breakfast was of good quality, just what you need to start the day.

I never thought I’d have to write a review like this, but here we are.||||During our stay, we used the in-room safe to store a few valuables, assuming (naively) that a safe would be… well, safe. Big mistake. We checked out of room and accidently left our headphones in the safe. Once we realised we had misplaced them we returned to hotel who assured us "Nothing was left in the room". our Apple headphones (Value of £500) were gone — taken directly from the locked safe. Luckily these headphones are trackable and they were moving further out of Paris city. ||||We reported this immediately, and instead of concern, we were met with dismissiveness and zero accountability. No investigation, not even an apology. The front desk treated us like we were making it up, which only made things worse. The lady at the front desk after hours of back and forth, called the housekeeper who admitted to stealing the headphones and taking them home with her. Instead of handing them into lost property as you would except (considering we only checked out 2/3 hours ago).||||The manager of the property then continued to tell us "its our own fault" and "they were not stolen". As we had a flight to catch back home they assured us we would be refunded for our stay and compensated for the extra hours our driver had to wait until we got to the bottom of this issue. ||||The hotel has now refused to give us a refund or any compensation for our stay, they are supposedly posting our belongings back to us, However we have no idea the current condition and state of the headphones considering they had been taken by someone we do not know. ||||Let me be blunt: if your belongings matter to you, stay far away from this place. These are the kind of people they are employing and they can access your room at any time and stealing from a locked safe is not only unacceptable — it’s criminal.||||We came for rest and relaxation. We left with frustration and a police report. Never again.

J'ai spécifiquement réservé cet hôtel car ils proposent un service SPA ,massage. Après avoir réservé en ligne j'ai téléphoné pour réserver le massage. La réception m'a fait savoir qu'ils ne prenaient pas de réservation mais m'ont assuré que lors de ma venue la veille je pourrais sans difficulté réserver pour le lendemain matin ( je leur ai demandé si c était vraiment sur car c'était pour un cadeau … ). Lors de notre arrivée nous avons donc voulu réserver un massage duo et la personne de la réception nous a informé qu'il n' y avait pas de places…C'est donc vraiment pas sérieux.
J'ajouterai que vu le standing de l'hôtel ,nous avons été surpris qu'ils demandent 30€ à leurs client pour l'accès à la piscine !
Cela me parait assez déplacé…

Vraiment cool je recommande