TROPICAL ATTITUDE

Wow scenic view

Je vous fais part de mon expérience au spa POZ de l'hôtel, Imla s'est occupée de moi, c'est une personne d'une très grande gentillesse, douce, attentionnée et surtout elle a des doigts de fée !! N'hésitez pas à vous y arrêter et pour une très belle pause dans un superbe cadre.

Arriving at this hotel after 26 hours travelling we were met by the news the room was not ready ok ish. But we also were met by a very rude. Arrogant man who repeatedly told us that check in time Was 1400 hrs !!! His manner in the hospitality industry was to say the least arrogant but if in his pedantic manner if he had taken the trouble to note the time it was now 1420 .
Lotus of people allowed in and speaking with other guests some were allowed from 1000 hrs and many variants to lunch. Perhaps this person was having an off day but he should take into consideration the travel time overnight and getting to the airport with all the challenges he would like to learn from this and be a little less rude to future travellers. Or does he not like his job or the visitors??!!!
Having been here a few days I must however say that the rest of the staff are excellent,friendly and extremely helpful.

This makes our first impression even more difficult to understand.
Now back and have to add - following the above review the manager approached to attempt what I believe was a forced apology but his arrogance continued with not stop repeating of the mentioned arrival booking in time - however the hypocrisy also continued with guests arriving and been given their rooms long before that stated time clearly observed on a regular basis by us and other guests .
The rest of our stay was enjoyable with all the staff helpful charming and welcoming apart from Mr Arrogant who clearly displayed his annoyance staring every time we passed or dined.
My clear suggestion is to change the name from Tropical Attitude to a more obvious “Manager Attitude “
We unlike many other guests we spoke did not complain about the food . An enjoyable if fractured stay

Place de parking minuscule, seul défaut de l'établissement, je recommande cet endroit

Un très bel établissement avec un personnel souriant, réactif et d’une extrême sympathie.
Hôtel réservé aux adultes.
Les chambres sont bien décorées et bien équipées (coffre fort, grand lit confortable avec moustiquaire, douche a l’italienne, mini bar, machine à café, bouilloire, buanderies, prises électriques et usb....)
Très bonne nourriture au restaurant et buffet varié et de qualité.
Service de navette gratuit pour l’ile aux cerfs (2 départs le matin et 2 retours l après midi).
Possibilité de service de lavage des vêtements et de taxis (en supplément).
Des spectacles le soir.
Et bien sûr les expériences Othentik.
En conclusion, un établissement proposant tous les services possibles pour que vous passiez un formidable séjour....